Job Title

Join to apply for the Customer Insights Analyst role at Coles GroupJoin to apply for the Customer Insights Analyst role at Coles GroupGet AI-powered advice on this job and more exclusive features.Weve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, youll not only get to make a difference to millions of Aussie livesyoull also get to see your impact.About The TeamAs one of the biggest brands in Australia, we connect with millions of Australians each week. Whether its connecting our customers with relevant content through digital innovation, omni-channel storytelling or impactful advertising that reaches 98% of Australians, our Marketing team play an important role in driving our brand forward, helping Australians eat and live better every day.About The RoleThe Customer Insights team are a customer-obsessed team committed to providing a better customer experience in-stores and online by telling the story of how our customers perceive and experience their grocery shopping experience.We are looking for an all-star Customer Insights Analyst within the Customer Insights team to work on the Voice of Customer program, focusing on the online experience for customers. The analyst were looking for will be able to guide strategy to ensure the business is focussing its energy in the right areas to increase sales and market share.What Youll DoJoining a fresh team looking to revamp and refresh our Voice of Customer program, youll:Connect customer satisfaction with business outcomes and initiativesUnderstand the big picture strategy and how to support it with data and feedbackWork collaboratively with various stakeholder groups to support initiatives and utilise multiple resources to provide a full understanding of impact to businessProvide regular support to Coles Online functions as the key Customer Insights stakeholder to senior and executive leader.About You And Your SkillsYou have at least 2-3+ years of data analysis experience under your belt and can connect details to the big picture. Totally customer obsessed you''re ready to show how to improve the customer experience with well researched data and insights.Youll be confident telling human stories with numbers and other resources and demonstrate an evident desire to make a positive impact on how Australian consumers buy their groceries online.Youll also haveData analysis and calculation and understanding of customer satisfaction surveysHighly skilled in PowerPoint and ExcelExperience in data platforms such as Medallia, PowerBi, or other similar programsClear communication and presentation skills, with ability to tailor information to different stakeholdersProject management, time and deadline management, attention to detail, and problem-solving skillsAn understanding of the online grocery shopping experience as a customer.Whats in it for you?Flexible working options We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.Office perks Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.Discounts Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.Reward through recognition Give and receive recognition, linked to our Coles values, through our digital recognition platform mythanks. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.Opportunities for learning and development No matter where you start within our diverse business, youll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.Paid parental leave We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.Investment in your future Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.About The Recruitment ProcessWere continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.Were happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the Our Recruitment Process section of our careers site or email inclusionrecruitment@coles.com.auJob ID 155576Employment Type Full timeSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionAnalystIndustriesRetailReferrals increase your chances of interviewing at Coles Group by 2xSign in to set job alerts for Customer Insights Analyst roles.Melbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 3 days agoCustomer Insight, Analysis and Reporting ManagerMelbourne, Victoria, Australia 1 week agoRichmond, Victoria, Australia 1 month agoQualitative Researcher Consumer & Brand Insights 4 day working week with full pay!!Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia A$100.00-A$135.00 4 days agoMelbourne, Victoria, Australia 2 weeks agoInternational Market Research Lead, AfterpayMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia A$100.00-A$110.00 3 days agoMelbourne, Victoria, Australia 1 week agoDocklands, Victoria, Australia 1 week agoMelbourne, Victoria, Australia $105,000.00-$120,000.00 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia A$74,000.00-A$85,000.00 1 week agoMelbourne, Victoria, Australia A$130,000.00-A$150,000.00 5 days agoBusiness Analyst | Digital TransformationMelbourne, Victoria, Australia 1 month agoTechnical Business Analyst MDM (Master Data Management)Yarraville, Victoria, Australia A$70,000.00-A$80,000.00 2 weeks agoMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 6 days agoWork from Home - Media Search Analyst (Australia)Melbourne, Victoria, Australia 1 month agoData Analyst - Risk, Intelligence and AnalyticsMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 2 weeks agoWork from Home - Media Search Analyst (Australia)Business Analyst- Energy System & Market OperationsMelbourne, Victoria, Australia 1 week agoMeasurement Partner, 12 month Fixed Term ContractMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia A$90,688.00-A$97,672.00 6 days agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr