DTiQ is the world''s leading provider of intelligent video-based surveillance and loss prevention services. With over 20 years of service, enhancing over 8 million consumer experiences daily, DTiQ serves over 45,000 customers, including major corporations and franchisees such as Burger King, KFC, and McDonald''s. If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We''re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.With over 25 years of experience and over 8 million consumer experiences daily, DTiQ boasts a broad client base including Hungry Jacks, KFC, GYG, and McDonald''s. If you''re passionate about technology, loss prevention, or hospitality, DTiQ offers a dynamic opportunity to grow your career. Were always looking for talented, driven individuals to join our team.About the role:The Director of Operations is a strategic and hands-on leader responsible for overseeing daily operations in the ANZ region. This role ensures operational excellence, drives efficiency and scalability, and aligns product delivery with business goals and customer expectations. The Director will lead cross-functional teams, implement process improvements, manage budgets, and play a key role in enhancing performance, quality, and client satisfaction.Key Responsibilities:Strategic Leadership:Develop and execute operational strategies supporting company goals and delivery commitments.Collaborate with executive leadership to set performance targets and KPIs.Team Management:Lead, mentor, and develop teams across implementation, service delivery, logistics, and repair.Foster a culture of accountability, continuous improvement, and operational excellence.Delivery Optimization:Ensure consistent, high-quality product delivery across all client accounts and regions.Monitor and improve processes related to execution, staffing, resource allocation, and client engagement.Process Improvement:Identify operational bottlenecks and implement methodologies like Lean or Six Sigma to enhance workflows and reduce costs.Drive automation and system upgrades to boost efficiency and reporting.Manage department budgets, forecasts, and cost-control initiatives.Track operational metrics and prepare reports for leadership and stakeholders.Client & Stakeholder Engagement:Work with Customer Experience and Sales teams to meet or exceed SLAs.Serve as a key escalation point for client operational issues.Qualifications:Bachelors degree in Business Administration, Operations Management, or a related field.10+ years of progressive operations experience, including at least 5 years in senior leadership within a service organization.Proven experience managing large, cross-functional teams.Strong knowledge of operational excellence frameworks (e.g., Lean, Six Sigma).Experience with ERP and service management software systems.Excellent leadership, communication, and decision-making skills.Ability to manage multiple priorities in a fast-paced, customer-focused environment.Preferred Skills & Attributes:Experience managing operations across dispersed teams or global service centers.Strong analytical and data-driven decision-making skills.Comfortable with ambiguity and capable of driving change and transformation.Additional Requirements:Australian drivers license and appropriate work status.Police checks conducted prior to employment.If this sounds like you, please apply now at www.dtiq.com/careers! #J-18808-Ljbffr
Job Title
Director of Operations