Job Title

5 days ago Be among the first 25 applicantsFirst Focus is Australia''s best mid-market Managed Service Provider. We are growing rapidly, with over 300 staff across Australia, New Zealand, Philippines, South Africa, and Ireland. We pride ourselves on being a stable, focused company with over 15 years of consistent growth, continually acquiring new clients and evolving our solutions.We foster a dynamic culture, clear vision, and strong leadership. We hire only the best and seek an exceptional IT professional with a deep understanding of Managed Services and the needs of mid-tier clients.We are looking for the top Unified Communications Technician in Australia. What makes First Focus a great place for such talent? Heres why you should consider us:We understand UC specialists'' challenges and support your training and development.We select the best clients and team members to support our clients effectively.We recognize that great UC professionals value variety, customer relationships, and new challenges.We strive to find and retain the best talent across service desk, account management, team leadership, and team collaboration.RoleTo succeed in this role, you should have experience in telecommunications and unified communications, with competence in various UC technologies. Experience with UCaaS solutions like Microsoft Teams and Zoom is essential, and this role offers growth opportunities for your career.In this role, you will:Support and enhance UC solutions for SME and mid-sized customers.Provide remote and occasional onsite support for voice infrastructure and related technologies.Troubleshoot and resolve UC issues.Participate in occasional UC project work.RequirementsSuccessful candidates will have:A passion for and developing understanding of telecommunications, especially Unified Communications.Solid troubleshooting experience with UCaaS solutions.Knowledge of Zoom and/or Teams; experience with Mitel, Cisco UCS, 3CX, Asterisk, and Avaya is a plus.Understanding of technologies such as VMWare vCenter/ESXi, networking (DHCP, VLANs, HP Switches, Meraki), SIP Trunking, FoIP.A self-motivated, autonomous, team-oriented mindset.Strong communication skills in spoken and written English.Familiarity with Connectwise is advantageous but not required.BenefitsWe value transparency, support, and performance recognition. Benefits include:Competitive salary and additional perks.Free access to Uprise, including coaching sessions.Flexible hybrid work arrangements.Support for certifications and qualifications, with pay raises for achievements.Internal training and library resources.Mentoring programs for personal and professional growth.Participation in our MAD (Making a Difference) Council focusing on equality, charity, and environment.Regular social events and a positive team culture. We welcome applications from Neurodiverse candidates and encourage disclosure to provide tailored support options.Additional DetailsSeniority level: AssociateEmployment type: Full-timeIndustry: IT Services and IT Consulting #J-18808-Ljbffr