Job Title

Whizdom Parramatta, New South Wales, AustraliaClient Services RepresentativeWhizdom Parramatta, New South Wales, AustraliaThis range is provided by Whizdom. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeA$40.00/hr - A$44.00/hrDirect message the job poster from WhizdomAPSCo Certified Recruitment Professional | 20 years experience recruiting technical and business professionals for Government and Private sector |Client Service OfficerContract Length Start ASAP to 19/08/2025Rate: $43.28 per hour + Super (35 hours per week)Location: Parramatta 5 days in officeAbout the role:The Client Service Officer (CSO) is part of a team responsible for delivering high-quality, consistent, and timely administration services to clients. The CSO supports and oversees Personal Finance Managers who manage the financial and legal affairs of their clients.This includes:Helping them understand their legal authority and obligations.Providing information and advice on their role, financial decision-making, record keeping, and reporting.Reviewing proposed decisions by Finance Managers to ensure they are in the best interest of the clients.The CSO independently manages a caseload and knows when to escalate matters.Key responsibilities will include:Initiate Contact: Reach out to newly appointed Finance Managers, providing them with necessary information and support.Record Keeping: Establish and securely store records for each privately managed customer.Action Plan Development: Help Managers create action plans addressing immediate, medium, and long-term financial needs of their customers.Database Maintenance: Maintain customer databases and generate regular reports to identify trends, system issues, and areas for service improvement.Active Listening: Listen to concerns and enquiries from Managers, customers, and stakeholders, and work to resolve issues.Escalation: Escalate complex matters and substantial complaints to senior officers as needed.The successful candidate:Excellent interpersonal, customer service, and communication skillsExperience in dealing with a diverse range of clients, professionals, staff, and community membersInvestigative, analytical, and problem-solving skillsExperience in case management would be ideally in legal, financial or community organisations, however this is not essential.How to ApplyPlease upload your resume to apply. We will be in touch with further instructions for suitably skilled candidates. Please note that you will be required to complete selection criteria to complete your application for this role.For further information contact:Katrina Gabriel on 0489 923 756 or email katrinag@whizdom.com.auCandidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeContractJob functionJob functionAdministrative, Legal, and Customer ServiceIndustriesLegal Services, Government Administration, and Financial ServicesReferrals increase your chances of interviewing at Whizdom by 2xSign in to set job alerts for Client Services Representative roles.Sydney, New South Wales, Australia 1 month agoNorth Sydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 8 hours agoAustralia/New Zealand Client Service AssociateSydney, New South Wales, Australia 2 months agoSydney, New South Wales, Australia 6 days agoSurry Hills, New South Wales, Australia 1 month agoClient Service Specialist - Employee Health & BenefitsSydney, New South Wales, Australia 3 weeks agoClient Services Representative (12 Month MTC)Parramatta, New South Wales, Australia 2 weeks agoBlacktown, New South Wales, Australia 2 weeks agoWetherill Park, New South Wales, Australia 5 days agoPenrith, New South Wales, Australia 2 weeks agoAustralia/New Zealand Client Service AssociateSydney, New South Wales, Australia 1 month agoContact Centre Lead, Knowledge and SupportSydney, New South Wales, Australia 2 weeks agoSurry Hills, New South Wales, Australia 3 weeks agoArtarmon, New South Wales, Australia 2 weeks agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr