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Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Generous employee benefits & discounts on RACV products & 10 resortsSilver Award Winner 5 star Luxury Accommodation 2024 QLD Tourism AwardsGreat Things Start HereBe part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.At RACV Royal Pines Resort, a short drive from Surfers Paradise, set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that''s yours to shape. Join our supportive leisure team whose job it is to help people live their best lives whether theyre on holiday, visiting an attraction, or treating loved ones to a special experience.About the OpportunityAn exciting opportunity has become available for a full-time Front Office Receptionist to join our rooms division team in our luxurious 5-star resort. Based at the front office reception desk, you will welcome guests with a warm and friendly smile and deliver exceptional customer service.Full availability and flexibility are required to work a rotating roster on various shifts between 7 am-11 pm, including evenings, weekends & public holidays. Shift times may be 7 am-3 pm & 3 pm-11 pm.This could be just the right role for you?In this customer service-facing role, you''ll assist guests with their bookings, stay, and reservations needs from the moment they arrive until they leave. Reporting to the Duty Manager, your key responsibilities will include:Facilitating guest check-ins & check-outs and providing information about accommodation, rates, and amenitiesCompleting pre-arrival checks, following up on late arrivals or cancellationsMaintaining records, emails, responding to phone inquiries, and providing solutions to special requestsMaximizing accommodation bookings by upselling/upgrading, cross-selling & upselling products & servicesAssisting with lobby shop sales, processing payments, maintaining records, and accurately collecting, receipting, and recording all moniesProcessing reservation information accurately, monitoring room blockings, reporting pick-up, VIP & upgrade accommodation, and communicating effectively with other departments to meet guest needsWhat you''ll need to be successfulFull availability and flexibility to work shifts on a rotating roster between 7 am-11 pm, including evenings, weekends & public holidaysExperience in customer-facing front office reception roles in 4-5 star hotels/resortsA friendly, professional manner with a positive attitude and the ability to work well in a team environmentExcellent administration, MS Office applications, verbal and written communication skillsAttention to detail, efficient time management skills, and problem-solving abilitiesHold or be eligible to obtain a Queensland Working with Children Check Blue CardExcellent personal presentationWe are OfferingFull-time 38 hours per weekCompetitive salary + penalties for evenings, weekends & public holidaysGenerous employee benefits & discounts on RACV products & 10 resortsEmployee of the month awards & recognitionGreat team cultureTraining, development, and career progression opportunitiesLaundered uniformComplimentary onsite parkingThe RACV differenceBe part of a team that cares. Back your ambition and find a new career with RACV.Application processYou can learn more about RACV at www.careers.racv.com.auApplicants must provide evidence of their eligibility to work in Australia and consent to a criminal record check.At RACV, we value diversity and inclusion, and we support reasonable adjustments during the recruitment process. If you require adjustments, please contact our Talent Acquisition Team.Applicants must also provide evidence of a current Working With Children Check or be willing to obtain one.Submit your CV via the link below.How to apply:Click Apply Now and log in to your Candidate ProfileIf required, click Forgot your password to receive a reset linkIf you have not registered before:Click Create an account to apply; orClick Apply Now to create your Candidate Profile and apply #J-18808-Ljbffr