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Job Description: Telco Helpdesk L1 ( Associate Customer Support) in Brisbane & MelbourneFreshers are WelcomeAccepted Visa subclass:489, 491, 485,190,189, 887, Citizen, PR.Duration: 1 year Fixed Term contract role with leavesBelow experience Call center Experience :->> 0-3 months - 45k + super + shift allowance>> 3- 6 months - 46.5k + super + shift allowance>> 6 month and above - 50k + super + shift allowanceShift Range timings :- 7AM to 11PM (It will be rotational shift, any 8 hour shift will be provided between given time as per the roaster)(a) a shift finishing after 7.00 pm and at or before midnight (afternoon shift);(b) a shift finishing after midnight, and at or before 7.00 am (night shift);(c) a night shift which does not rotate with another shift or shifts or day work and which continues for a period of 4 consecutive weeks or longer ( night shift).Client end - Department Largest Telecom Network in AustraliaKey responsibilities:Troubleshooting of network related issues and Assist customers to understand, use and resolve issues relating to our products and servicesNegotiation skills to Gain support and agreement negotiating an acceptable outcome or solution that balances the interests and needs of stakeholders.Execute a strong negotiation technique and influence confidently to close opportunitiesSell products and services that effectively meet customer needsEstablish good customer relationship to Create a simple and brilliant customerexperience across all our interactions in a multi-media environmentListening skills to Demonstrate cultural awareness through listening and adapting flexibly across interactions with our culturally diverse team members and customersComply with procedures and support the customers to meet its duties under the relevant safety and environmental legislation.Demonstrates strong sense of ownership of issues/orders presented and to manage end to end delivery within designated timeframes.Be naturally inquisitive and resilient with an ability to articulate, listen and communicateeffectively identify customer needs along with providing customers with solutions to solve their concerns.Skills Required:Comprehension and Understand customer needsExcellent communication and technical ExperienceGood listening skills & keeps the customer at the centerGood Analytical and problem-solving skillsResolve customer issues with resilience. At the same time negotiate outcomes or solutions that meet the customer needsKnowledge of MS Office.Ability to work in a highly collaborative environmentExperience 0 - 3 yearsShift TimingsWorking hours 38 hours per week, plus half an hour break every dayWorking days Monday to Sunday (any 2 consecutives off depending upon the roster)Duration: 1 year Fixed Term contract role with leaves #J-18808-Ljbffr