Job Title

Customer Service and Technical Support RepresentativeJoin us to apply for the Customer Service and Technical Support Representative role at Foundever.About UsFoundever is a global leader in the customer experience (CX) industry. With 170,000 associates worldwide, we support over 750 leading and digital-first brands by providing innovative CX solutions, technology, and expertise designed to deliver seamless customer experiences.We have an exciting opportunity within our growing team! Work-from-home positions are available for Customer Service Sales & Technical Support Advisors. Show your natural ability to provide excellent customer service and technical support!Job SummaryStart date: 9th June 2025Six weeks in-office training, transitioning to work from home afterwardSupport customers via phone, answering inquiries, filing requests, and following upRespond to customer queries following established processesResolve issues efficiently, meeting KPIsProvide email support (1020% of interactions)Maintain accuracy in data entry and record-keepingBe a reliable, empathetic, and customer-focused team memberAvailability: Monday to Friday, 7:30 AM 4:00 PM (AEDT) or 8:30 AM 5:00 PM (AEST during daylight savings)Primary Job ResponsibilitiesReceive comprehensive training and ongoing coachingOpportunities for career development and leadership trainingAccess to a FREE Employee Assistance Program for you and your immediate familyPerformance-based bonus incentivesSupportive workplace culture focused on growth and developmentBe part of a fun, fast-paced, diverse teamAdditional InformationApplicants must:Hold valid work rights in AustraliaWilling to undergo full background screening, including police checksIf you''re passionate about providing outstanding customer service and eager to join a supportive, forward-thinking team, apply now to start your journey with us!Note: All applicants must have Australian work rights and be willing to undergo full background screening, including police checks, as mandatory requirements.Job DetailsSeniority level: Entry levelEmployment type: Full-timeJob function: Customer ServiceIndustries: Outsourcing and Offshoring Consulting #J-18808-Ljbffr