Job Title

DescriptionYou will make an impact in the following ways:Document customer inquiry information within appropriate Cummins systems.Provide prompt assistance to customers through various media, including multi-skill/multi-channel support (Chat/Email/Phone).Resolve non-routine customer issues by understanding Cummins processes, systems, and practices.Escalate complex issues and provide documentation through established processes.Understand new and existing Cummins processes, systems, and practices; deliver training to new hires.Contribute ideas and suggestions to make existing processes more customer-centric or efficient.Support improvement projects aimed at enhancing customer experience and organizational goals.Participate in projects and pilot programs as needed.Generate and maintain knowledge content, deliver training, and serve as a Subject Matter Expert or Team Leader.Determine applicable coverages, account availability, and payment terms.Process invoices for cash sale customers.Process warranty and policy claims.Plan and schedule work effectively.ResponsibilitiesAdditional Information:Standard Shift: Mon-Fri 07:54 16:00QualificationsCritical Competencies:Customer focus: Building strong customer relationships and delivering customer-centric solutions.Directs work: Providing direction, delegating, and removing obstacles to get work done.Manages complexity: Making sense of complex, high-volume, and sometimes contradictory information to solve problems.Manages conflict: Handling conflict effectively with minimal disruption.Service Capability, Capacity and Coverage: Applying processes to understand customer expectations and ensure capable service delivery.Service Documentation: Creating and verifying customer and technical information, following procedures to document work.Service Information Process: Organizing product technical information and resolving issues to prevent delays.Warranty Process: Analyzing customer issues, verifying root causes, and managing warranty claims accurately.Values differences: Recognizing and valuing diverse perspectives and cultures.Job: ServiceOrganization: Cummins Inc.Role Category: HybridJob Type: OfficeReqID: 2414504Relocation Package: No #J-18808-Ljbffr