Job Title

Permanent and Temporary Opportunities - Part Time HoursAre you passionate about connecting the community with library services, art, and culture? Do you thrive on delivering exceptional customer service and working with the community to make a positive impact? Join us as a Library Customer Service Officer, a role that blends community and cultural engagement, and customer service!Make a positive impact through programming deliveryWork across multiple venues and teams across Lake MacquarieEnjoy a balanced lifestyle and focus on the important things in life - Work part-time!LETS EXPLORE THE JOBAs a Library Customer Service Officer (known internally as Cultural experiences officer), you will be integral to deliver exceptional community-focused services across our library and cultural facilities.Primarily a front-of-house role, you will work across our library and/or gallery and museum services, warmly welcome visitors, manage inquiries, maintain floor space and collections and support contemporary and progressive culturally based programming and events. As a versatile team member, you will ensure seamless service delivery, fostering enriching experiences for the community.This role also involves leveraging technology, such as library management software and point of sale systems, to support individual customer needs and guiding customers in using our collections, services, and facilities. Your work will bridge library services and cultural engagement, creating meaningful connections within the community.We currently have permanent part-time position at our Charlestown Library, and temporary 3-year opportunity at Wangi Library Creative Hub.Read theposition statement and learn more about this exciting opportunity. Be advised, this role is referred to as the Cultural Experiences Officer within Council.OUR VENUESOur Charlestown Library is our busiest library. Its vibrant contemporary space aspires people to meet, acquire knowledge and share experiences. A permanent part-time opportunity is now available, 21-hours per week at this facility. Make Charlestown Library, walyamayi your place to work.Wangi Library Creative Hub is the first of its kind in the Hunter Region to operate under a community self-access model and be a co-located library and creative space. The revamped facility is now accessible through self-access with staffed on select days.The hub includes spaces for artmaking and local exhibitions, improved areas for community gathering and workshops, and refreshed spaces for books and other items for loan. A temporary part-time opportunity is now available, 12-hours per week at this facility. Come to Wangi Library Creative Hub and connect with your community.Conditions of Employment include:Flexibility to work weekends, evenings, and school holiday periods is essential, as is the ability to adapt to varied tasks and locations. The role involves occasional travel and visits to external sites/depots, the requirement to undertake customer facing duties and at times working in a solo capacity. This role is applied to a rotating roster between, operating Monday through to Sunday; 8.00am to 9.00pm. A Working with Childrens Check for paid employment and a current Drivers License is essential for this position.LETS HEAR ABOUT YOUWe are looking for a dynamic, proactive, and approachable individual with a passion for community service. Your ability to deliver exceptional customer service in libraries and galleries, will be crucial. Strong communication skills and the ability to handle diverse situations with professionalism and empathy are key to success in this role.Your tech-savviness, including familiarity with library and event management software, will help you navigate both library and cultural programs seamlessly. The ideal candidate will hold a Certificate III (or equivalent) in Arts Administration, Library & Information Studies, or a related field, and have demonstrated experience in delivering community-focused programs.By joining our team, you will play a key role in connecting the community with library services, cultural experiences, and programs that enrich lives. Apply today to make a meaningful impact in this unique and rewarding role!LETS REVEAL THE PERKSCompetitive salary commencing from $38.07 per hour plus industry-leading 12 per cent superannuationPermanent Part-time 21 hours per weekTemporary 3-year contract 12 hours per weekJoin our eligibility list for future temporary appointmentsBe mentored and work closely with Leaders and peers in a supportive, empowering, innovative and collaborative work environmentWe value your health and wellbeing and offer generous discounted gym memberships through our Corporate Fitness program, connect with colleagues through our social club, be inspired by regular wellbeing initiatives, annual flu vaccinations, and confidential support via our employee assistance (EAP) programAlong with many other perks that come from choosing Lake Mac!CHOOSE THE LAKE MAC WAYWe know it is our people that will shape the future of our city. Thats why were passionate about providing a workplace that empowers our staff to be creative, innovative and bold. When you join the team at Lake Macquarie City Council, youre joining a group of people with a commitment to make our city even better. Were proud of our city and the work we do, and we know you will be too.We celebrate diversity and are committed to creating an inclusive workforce. We believe that a diverse network of employees, which truly reflects the people it serves and represents, is best equipped to understand and meet the needs of our community. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, refugees and people with disability. We understand the skills and attributes veterans can bring to our Council.LETS STARTIf this job sounds like you, we would love to hear from you! Get your application in by midnight, Sunday 1 June 2025For enquiries related to the duties of the role, please contact Martin Payne, Coordinator Cultural Experiences on 4921 0793 or mpayne@lakemac.nsw.gov.auIf you need assistance with submitting your application, please Blair Stevenson, Talent Acquisition Advisor, 4069 0083 or via email bstevenson@lakemac.nsw.gov.auYour experience throughout the application process matters to us. If you''d like feedback on your application or interview, don''t hesitate to get in touch we''re here for you!To view the capability Framework Role Profile relevant to this role, please click here .To complete your online application, you will be asked to upload a copy of your resume and provide responses to questions which are based on the criteria listed in the Position Statement.Please note that as part of Lake Macquarie City Councils recruitment process, prior to an offer of employment being made, recommended candidates may be subject to a medical assessment.Lake Macquarie City Council126-138 Main Road, Speers Point, NSW 2284Box 1906, Hunter Region Mail Centre, NSW 2310 #J-18808-Ljbffr