Job Title

2 weeks ago Be among the first 25 applicantsConvergint is seeking an enthusiastic Service & Scheduling Coordinator to join our dynamic team. The role is vital in supporting our NSW operations.Who We AreWith 20 years of growth and success, our mission is to be the best service provider for our customers. We value diversity, driven by 10 core Values that shape our culture, making us the leading global systems integrator in our industry. We are committed to safeguarding our customers'' assets and communities through our solutions.Who You AreYou thrive in a positive, inclusive environment that fosters personal and professional growth. You excel at building stakeholder relationships and delivering exceptional service as a Service Centre Coordinator.What Youll DoAs the Service & Scheduling Coordinator, you will handle customer service calls professionally and efficiently, ensuring Convergint is the preferred service provider.Key Responsibilities:Manage all incoming customer calls, including dispatching, scheduling, and tracking service requests.Create work orders for planned maintenance and services.Procure parts and materials for service orders.Follow up on maintenance schedules and customer accounts.Support technician scheduling, dispatching, and site access management.Ensure work orders are complete and accurate for scheduling.Provide clients with updates and seek approvals for additional work or parts.Monitor technician site statuses and access permissions.Requirements:Strong communication skills; 2-3 years in customer service.IT proficiency; experience with Outlook, Excel, Word, CRM, or rostering software preferred.Excellent planning and organizational skills; 1-3 years administrative experience preferred.Experience in call centers, dispatch, or administrative roles required.Applicants from various industries with relevant skills are encouraged to apply.We promote an inclusive, supportive environment and offer career development and training opportunities.Join a company culture that values CSR, teamwork, and fun.Convergint is an Equal Opportunity Employer committed to diversity and inclusion.Only shortlisted candidates will be contacted. #J-18808-Ljbffr