Job Title

My Aged Care Melbourne - Customer Care ConsultantJoin to apply for the My Aged Care Melbourne - Customer Care Consultant role at Probe GroupJob DescriptionWe are expanding our team and seeking passionate Customer Care Consultants to join our dynamic work-from-home environment. This role offers an excellent opportunity for individuals who thrive in a fast-paced setting and value a culture of fun, respect, integrity, innovation, and transparency.ResponsibilitiesAssist families and carers by answering inbound calls, providing information, discussing options, and advising on services supporting independent living at home, as well as short-term and long-term care solutions.Benefits and DetailsAustralian-based role with multiple full-time positions available.Must be available to work a rotating roster, 38 hours per week, including shifts between Monday to Saturday, 7am-10pm, with shifts scheduled two weeks in advance.Paid training and additional support during onboarding.Requirement to complete a National Police Clearance.Full work rights within Australia.Ideal Candidate ProfileExceptional customer service skills.Proficiency in PC literacy and ability to navigate multiple systems.Ability to manage inbound calls in a busy environment with professionalism.Strong multitasking and communication skills.Willingness to learn and meet KPIs and competencies.Work Environment and CultureSupportive culture valuing diversity and inclusion.Access to mental health and well-being resources.Opportunities for career growth and professional development.Additional InformationAll initial communication will be via email. Probe CX is committed to diversity and inclusion, welcoming individuals of all backgrounds to join our team. #J-18808-Ljbffr