Job Title

YOUR OPPORTUNITYWe are seeking a Customer Care Consultant to join our Trade Store team based in Toowoomba QLD.You will work with a friendly and supportive team to serve customers via phone and email, and provide support at our Trade Counter when needed.We offer excellent training and career development opportunities. This is your chance to join a Wesfarmers business and build your long-term future with us!Your key responsibilities include, but are not limited to:Deliver high-quality customer service via phone, email, in person, and through our business systemsSupport the Trade Store counter with customer requests, stock replenishment, general housekeeping, and other dutiesRespond promptly to requests, take ownership of inquiries, and find quick resolutions within set timeframesReview customers sales history to identify service needs and pursue upselling opportunitiesInform customers about new products and services where applicableTo be successful, you will have:Experience in customer service within a trade store, call centre, or retail environmentStrong customer service skills with a ''customer first'' approachExcellent written and verbal communication skillsSelf-motivated with an interest in personal developmentAbility to multitask in a fast-paced, high-pressure environmentExceptional organisational and time management skillsCULTURE & BENEFITSWe value our employees and offer a range of benefits, including:Team member discount card for Kmart, Bunnings, Target, and OfficeworksFlexible working arrangements through our All Can Flex programAnnual Wesfarmers share plansRefer-A-Friend program with rewards up to $2,000Regular team events, celebrations, birthdays, milestones, and BBQsDiscounts from over 300 corporate partnersGenerous paid parental leave and moreNEXT STEPSIf you meet most of the criteria and wish to apply, please submit your application today. We will contact suitable candidates as applications are received.As part of our hiring process, background checks including a pre-employment medical and drug & alcohol testing will be conducted.Blackwoods promotes diversity and inclusion and encourages applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, LGBTQI+ community members, and individuals with disabilities.OUR STORYBlackwoods is Australias leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses with over 300,000 products from top brands. From iconic landmarks to local mechanics, we supply what our customers need, when they need it, with expert service from our passionate team.With over 50 branches and 6 Distribution Centres nationwide, our people are central to our success. Being part of Wesfarmers provides endless opportunities to make a difference. Join us and help build a better Australia. #J-18808-Ljbffr