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2 days ago Be among the first 25 applicantsCompany DescriptionOaks Hotels & Resorts is one of Australasias largest apartment style accommodation providers, managing a portfolio of over 55 properties across five countries. Our modern and fully equipped apartments, residences and suites are what make our Guests return time and time again.Company DescriptionOaks Hotels & Resorts is one of Australasias largest apartment style accommodation providers, managing a portfolio of over 55 properties across five countries. Our modern and fully equipped apartments, residences and suites are what make our Guests return time and time again.Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You''ll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.Job DescriptionAt Oaks Cypress Lakes Resort, every guests journey begins with you. As we embark on an exciting transformation to restore the resort to its iconic status, were seeking a dynamic, experienced, and guest-focused Front Office Manager to lead our talented team and create unforgettable hospitality experiences.About The RoleOaks Cypress Lakes is entering a new era of excellence with significant refurbishments across our conferencing facilities, food and beverage offerings, and accommodation. As Front Office Manager, youll be at the forefront of this transformationleading a team that sets the tone for the guest experience and ensuring every arrival reflects the resorts renewed vision of world-class hospitality.Key ResponsibilitiesLead, mentor, and inspire the Front Office team to deliver exceptional service.Welcome guests with warmth and professionalism, ensuring seamless check-in and check-out.Champion clear and professional communication among guests and team members.Provide hands-on training and development to uphold service excellence.Oversee daily front office operations with accuracy, efficiency, and attention to detail.Handle guest feedback with empathy and swift resolution.Manage guest accounts, reservations, and reporting requirements.Create and optimise staff rosters in line with operational demands and budgets.QualificationsWere seeking a natural leader who thrives in a fast-paced hospitality environment. Youll bring:At least 2 years of experience in a hotel supervisory role (Front Office or similar).Strong leadership skills, with the ability to inspire, support, and coach a diverse team.Outstanding communication skills written, verbal, and interpersonal.A passion for hospitality, with a proactive approach to guest service.A solid understanding of front office systems and trust accounting.A solutions-focused mindset, with a calm and confident approach under pressure.Availability to work a rotating roster, including weekends and public holidays.Oaks Cypress Lakes Resort is undergoing a landmark refurbishment, revitalising our conferencing spaces, food and beverage offerings, and accommodation to reclaim its position as a premier destination in the Hunter Valley. This is your opportunity to be part of a legacy in the makinga team committed to excellence, innovation, and delivering an iconic guest experience.Additional InformationJoin our positive and vibrant team and be rewarded with these team benefits:Highly competitive salary50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand20% team members friend and family discount on accommodation across all Minor Hotel brands in Australia and New ZealandAdditional paid leave including Birthday and Study leaveEducational Financial support may be available to those who undertake development relevant to the companys business requirements.NIB Insurance discountsDiscount savings and cash back from over 400 popular retailers in Australia and New ZealandEntertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon)Discount on FurnitureWellbeing programs with Uprise (EAP)Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You''ll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesHospitalityReferrals increase your chances of interviewing at Oaks Hotels, Resorts & Suites by 2xGet notified about new Front Office Manager jobs in Newcastle, New South Wales, Australia.Newcastle, New South Wales, Australia 2 days agoNewcastle, New South Wales, Australia 1 month agoBar Beach, New South Wales, Australia 4 days agoNewcastle, New South Wales, Australia 1 day agoNewcastle, New South Wales, Australia 3 days agoNewcastle, New South Wales, Australia 1 day agoNewcastle, New South Wales, Australia 1 week agoPort Stephens, New South Wales, Australia 5 months agoSalamander Bay, New South Wales, Australia 4 days agoWaratah, New South Wales, Australia 1 week agoToronto, New South Wales, Australia 1 day agoNewcastle, New South Wales, Australia 1 week agoWere unlocking community knowledge in a new way. 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