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Direct message the job poster from Green Light WorldwideLocal Capabilities + Global Delivery = Quality IT Solutions.Sydney offices - Northern SurburbsImmediate StartSydney offices - Northern SurburbsPermanent opportunityImmediate StartAbout the company:Green Light is one of Australia''s most successful and fastest growing IT services businesses. We offer a wide range of IT services in Security, infrastructure and Systems Integration to a diverse customer base throughout Australia, New Zealand, SE Asia and Europe.About the engagementGreen Light Worldwide is currently partnering with a key client and seeking people for a Support Manager, with team leadership experience in a call centre/customer service environment who are passionate about service delivery and teamwork to support a hardware provider.In this role, you will be leading the front-line call centre/customer support team. You are passionate about helping people and making a difference to the day-to-day lives of customers, delivering exceptional customer service, coordination and quality support to internal stakeholders and external customers.Responsibilities:Lead and develop a team of enthusiastic customer service agents.Oversee team performance and ensure targets are met.Act as the point of contact for customer escalations.Achieving individual KPIs that are linked to the broader KPI deliverables.Requirements to be shortlisted:Excellent communication and organisational skills.Previously been Customer Service/Call Centre Manager in large enterprise enviroments, currently or in the pastMinimum 3 years experience leading teams within an inbound call centre/customer service environment.Strong prioritisation, decision making and negotiation skills.Previous experience in the technical, IT and or telecomunications sectors will be highly regarded.How to Apply:Click APPLY or contact John Senior Resource Manager for a confidential discussion with Green Light Worldwide.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Green Light Worldwide by 2xGet notified about new Customer Service Support Manager jobs in Sydney, New South Wales, Australia.Sydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 3 days agoFrenchs Forest, New South Wales, Australia 1 month agoHornsby, New South Wales, Australia A$73,000.00-A$90,000.00 3 weeks agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 5 days agoCoordinator Contact Centre and Customer ExperienceBankstown, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSt Ives, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 3 weeks agoAuburn, New South Wales, Australia 4 months agoBotany, New South Wales, Australia 3 days agoSydney, New South Wales, Australia $101,000.00-$127,000.00 12 hours agoCustomer Service Manager - Coles Supermarket HurtsvilleHurstville, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 month agoFloor Manager (SM Expression of Interest) - Martin PlaceSydney, New South Wales, Australia 5 days agoSAP Basis_ Customer Engagement Deputy ManagerSydney, New South Wales, Australia 3 weeks agoHarris Park, New South Wales, Australia 1 week agoHurstville, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 weeks agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr