Job Title

Company DescriptionMercure Perth & Ibis Perth are centrally located in the heart of Perth city, close to major shopping, entertainment, and nightlife areas. Our hotels offer a combined 431 rooms (Our Ibis Hotel has just completed a major refurbishment).Job DescriptionAs the Cluster Reservations Manager, you will be responsible for managing the daily operations of the reservations team to ensure exceptional service delivery and optimize occupancy rates. Key responsibilities will include:Overseeing reservations operations, including booking processes, group reservations, and room allocationEnsuring guest inquiries and bookings are handled efficiently and courteouslyAnalysing occupancy trends and collaborating with revenue management to maximize room revenueTraining, mentoring, and managing the reservations team to achieve performance goalsLiaising with front office and sales departments to ensure a seamless guest experienceAssisting with VIP and special request arrangementsMaintaining accurate records of guest preferences and booking detailsProspecting and converting group leads for the business and ensuring group room night budgets are metIncrease conversion on group leads and business base for the hotelsYou will demonstrate a proactive approach to service and an ability to foster an engaging and positive team environment.QualificationsThe ideal candidate will have prior experience in a similar role within the hospitality industry, along with:Strong leadership and organisational skills with a focus on guest satisfactionExcellent verbal and written communication abilitiesProficiency in hotel property management systems (PMS) a strong working knowledge of Opera Cloud is highly desirable.Strong analytical skills and attention to detailA customer-focused mindset with a passion for providing memorable guest experiencesAdditional InformationOur commitment to Diversity & InclusionWe are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.What is in it for you:Employee benefit card offering discounted rates at Accor properties worldwideAccess to learning and development programs through Accor AcademiesCareer advancement opportunities within Mercure & Ibis Perth and globally across Accors extensive networkOpportunity to make a difference through our Corporate Social Responsibility initiatives #J-18808-Ljbffr