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1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Employment Type: Full-Time Monday to FridayAre you a Property Manager looking for a change of pace? This is an excellent opportunity to transition within a fast-paced property development and sales environment.Role OverviewClient Services Updates is a support role within the Development Agency team, responsible for delivering timely and professional communication to clients and agents throughout the property construction and sometimes settlement process. The role focuses on providing regular project updates, maintaining CRM and representing the business during key milestones.Key ResponsibilitiesConstruction Updates & CommunicationsFortnightly and/or monthly visits to all project sites to capture construction progress photos.Liaising with site supervisors to coordinate the type of photos neededOrganise and file all photos methodically by project and stage and upload to HubSpot with accurate stage updates.Prepare and send monthly construction update EDMs using existing templates, ensuring timely delivery and accuracy.Regularly update EDM templates to reflect project-specific changes.Maintain and update contact and agent distribution lists in HubSpot to ensure correct targeting of communications.Track all sent updates and status reports in HubSpot to maintain up-to-date client records.CRM & Marketing AdminEnsure HubSpot records are accurately updated with the latest client interactions and project milestones.Team Support & Ad Hoc DutiesSupport the wholesale department and wider team with administrative and coordination tasks as required.Assist in client liaison and communication as directed.On-Demand Responsibilities (As Required)Attend Practical Completion Inspections (PCIs) and valuation bookings across project sites in the Western and Northern suburbs of Melbourne, acting as a professional representative of the company.Attend settlement key handovers to clients, ensuring a seamless and personable experience.Key Skills & AttributesHighly organised with excellent attention to detailStrong verbal and written communication skillsProfessional presentation and client service mindsetProficiency with HubSpot CRM or similar platformsBasic marketing/email platform experience (e.g. EDM software such as HubSpot, Mailchimp)Ability to travel to site locations regularly (drivers license required)Self-motivated and adaptable to a dynamic environmentPreferred ExperiencePrior experience in property, real estate, construction, or project marketing rolesExperience with client handovers or customer service in a property-related fieldWhy This Role Might Be Right for YouShift away from the pressures of day-to-day tenancy issues into a more structured, project-focused roleStay connected to property but with greater team collaborationBe part of a growing business where your input is valued and youll be supported in learning and developmentTo apply you must have:Drivers License & Reliable CarLive in Melbourne/Greater MelbourneIf this sounds like you, apply now. We look forward to hearing from you!Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeReferrals increase your chances of interviewing at Development Agency by 2xSign in to set job alerts for Client Services Representative roles.Melbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 6 hours agoMelbourne, Victoria, Australia 2 weeks agoSouth Melbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoFrankston, Victoria, Australia A$57,000.00-A$65,000.00 1 month agoCustomer Service Support Staff - MelbourneMelbourne, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia A$60.00-A$70.00 6 days agoBranch Customer Service - Epping Area - Expression of InterestMelbourne, Victoria, Australia 1 month agoHawthorn East, Victoria, Australia 2 weeks agoExecutive Client Acquisition - Major Client GroupMelbourne, Victoria, Australia 2 weeks agoSpecialist, Customer Service, Melbourne, AustraliaCollingwood, Victoria, Australia 1 week agoSouthbank, Victoria, Australia 2 months agoMelbourne, Victoria, Australia 2 months agoMelbourne, Victoria, Australia 2 months agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoMornington, Victoria, Australia 1 month agoClient Services Representative | AEC + Specialty Care MoorabbinMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 5 days agoCustomer Service Specialist, Strategic AccountsMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr