Job Title

So, what are you really looking for from your next job?And, yes, we''re interested in your honest answer. Not what you expected to read in a job ad?But its the most important question right?! If youre looking for a new role its probably because the one youve got isnt ticking all your boxes.Obviously, we cant have a conversation in a job ad, so well just go ahead and tell you what were offering and leave it to you to decide whether that''s what you''re looking for, or not.Hint: If you are interested in applying, please dont just click Apply Now, read till the end of this ad to find out how to apply.About TechPathWere an IT Service Provider on the south side of Brisbane delivering Managed Services to our clients.Passionate about delivering excellence in technology solutions, we place client needs at the heart of all we do. Our core values create an experience, one step ahead, we are one,andkeep it real help keep us on track, and we''ve worked hard to build an engaging work environment with a fun and social team culture.But most importantly, we''re not just going to tell you a bunch of stuff about how great we are.We prefer to show you because actions always speak louder than words.The PositionWe''re thrilled to invite you join our award-winning team as a Service Coordinator | Customer Service Officer.We''re known for our outstanding career progression opportunities, an awesome team environment, and we''ve won awards for being the best place to work.Your primary responsibility is to provide an exceptional and seamless experience when clients seek assistance.Day-to-day you''ll be helping clients with: Incoming helpdesk incidents that need to be handled in a timely manner Ticket triage and scheduling for the service team Basic user troubleshooting device restarts, unlock user accounts and password resets Monitoring of service status pages to identify and communicate outages Onsite job scheduling and customer bookings Vendor product portal monitoring - network health and notificationsWatch this video to see what a day at the TechPath office looks like The PerksYes, of course we pay you a fair salary, but thats not a perk, neither is superannuation, paid leave or free snacks in the kitchen and yes, youll get all those here too as well as a few other pretty cool things (but more about that in the application pack).Because work life balance is so important, we offer work from home flexibility.Weve made 3 key commitments that form the building blocks for our people-centered culture(because were all people and we want to enjoy coming to work too): We treat you like the unique individual you are (not like a number)How?We create a personal profile for you during recruitment to understand your strengths and working style - then we use this to help us place you in the team thats going to be best for you. So we set you up to succeed. We map out a clear career path for you from day one (we know you want progress)How?A career path that includes key milestones that will help you further develop your skills if you just work through it step by step. This will include qualifications and skills you''ll need to master that will keep you moving forward. We pay for you to learn (because its a win win)How?We pay for your new certifications along your career path and we also offer increased salary and cash bonuses for completing certification tracks. Wherever possible we also give you some extra paid time to work on the course.About YouExperience in a similar role, ideally within the IT industry, will set you up for success in this position. Just as important, though, is a genuine interest in technology, a proactive attitude, and a commitment to learning and growing in the role.But thats just the starting point.What weve found is that the people who most enjoy working here and progress most quickly have these things in common too:They have a growth mindset.They are empathetic and patient.They have a natural sense of curiosity.They love taking to clients and building rapport.They understand the value of delivering a great customer-experience.They have a well-developed set of client communication skills to engage with and help clients.How to ApplyOur recruitment process is designed to be a two-way conversation to start a mutually beneficial relationship.We believe that you should have more information about us and the role than just whats in the job ad before asking you to apply.Also, one of the things were looking for is attention to detail, so were not going to be accepting applications from anyone who just hits Apply Now and sends us a resume and cover letter.To make sure this is the right role for you weve created an Application Pack which includes:The link to apply.The position description.A video from our CEO introducing himself.Some more information on our culture and values.Some real insights on what its like to work for TechPath from the team.To get the pack emailed to you just click here, then type in your name and email address and youre all done.Thank you in advance for taking the time to apply for this position, were genuinely looking forward to learning more about you.PS: Even if your application isnt successful well be back in touch to let you know whats happening ASAP because we understand that when youre looking for a new position you want to know where you stand as quickly as possible.All final applicants for this position will be asked to consent to a criminal record check. Please note that candidates with criminal records will not be automatically rejected, each application will be considered on its merits. #J-18808-Ljbffr