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Job Description - Technical Coordinator - Passenger Train Help Desk (263918)UGL''s Manufacturing and Maintenance division has an opportunity for an experienced Technical Coordinator Help Desk to join our $2.3 billion New Intercity Fleet (NIF) project team based at the Rail Operations Centre (ROC) in Alexandria, Green Square. A relocation assistance package is available for eligible applicants interested in relocating to Sydney.This project involves replacing trains servicing routes from Sydney to the Central Coast, Newcastle, the Blue Mountains, and the South Coast. UGL will operate a new maintenance facility and provide maintenance and asset management services for the fleet over 15 years.About the RoleReporting to the Planning & Logistics Manager, the primary responsibility of the Technical Coordinator is to be the first point of contact for operational issues with the NIF Trains and to coordinate fault detection and rectification between train drivers and the NSCC Fleet Controller.The role is based at the ROC near Sydney Central Station and involves 24/7, twelve-hour rotational shifts. The coordinator will serve as the main contact for customer support via the UGL Helpdesk and contribute to operational planning, including recording and prioritizing maintenance activities for the NIF Fleet.You will work closely with the Fleet Operations Controller to respond promptly to emergent fleet issues, minimizing downtime.About YouExperience in rolling stock maintenance and/or commissioningAbility to interpret technical drawings, schematics, FMI parts bulletins, and bill of materialsProficiency in resolving complex mechanical and electrical warranty, quality, and maintenance issuesAbility to prioritize tasks to meet deadlines and availability requirementsExperience with SAP is highly desirableWhat We OfferDiverse opportunities for growth and career achievementFlexible working arrangementsOngoing training and developmentCompetitive salary package including salary continuance insurance, employee assistance programs, wellness initiatives, and discounts on health insurance, vehicles, and travelWhat Makes You Right for UGLCommitment to a safe, supportive, and positive workplaceAbility to foster a collaborative cultureTechnical excellence and innovative problem-solving skillsBuilding trust with employees, clients, and stakeholdersGenuine concern for safetyAbout UsUGL provides comprehensive engineering, construction, and maintenance services across rail and transport, communications, oil and gas, power, renewables, water, and defense sectors. We partner with leading global companies and government agencies and are part of the CIMIC Group.We value diversity in backgrounds, ideas, and perspectives and are an Equal Opportunity Employer. We encourage applications from people with disabilities, Indigenous Australians, mature workers, and candidates from culturally diverse backgrounds.Relevant screening checks, including criminal history and pre-employment medical assessments, will be conducted during recruitment.Ref: 263918Primary LocationAustralia-NSW-Sydney CBD, Inner West, Eastern SuburbsWork TypeFull-timeNeed assistance applying or registering? See our FAQ #J-18808-Ljbffr