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Join to apply for the Team Leader - Contact Center & Compliance role at Service Stream2 weeks ago Be among the first 25 applicantsJoin to apply for the Team Leader - Contact Center & Compliance role at Service StreamJob Description SummaryService Streams Utilities Network Services division is currently seeking a Team Leader Contact Center & Compliance to join our growing company. The Team Leader will perform on our Smart Metering contracts supporting the Contact Center staff members to deliver against KPIs and targets for our clients as well as driving Scheduling Compliance.Primary LocationVIC - Melbourne - 655 Collins StJob Description SummaryService Streams Utilities Network Services division is currently seeking a Team Leader Contact Center & Compliance to join our growing company. The Team Leader will perform on our Smart Metering contracts supporting the Contact Center staff members to deliver against KPIs and targets for our clients as well as driving Scheduling Compliance.About The RoleService Streams Utilities Network Services division is currently seeking a Team Leader Contact Center & Compliance to join our growing company. The Team Leader will perform on our Smart Metering contracts supporting the Contact Center staff members to deliver against KPIs and targets for our clients as well as driving Scheduling Compliance.Nature of position: Permanent, Full TimeLocation: Melbourne, VIC (potential flexible location for the right candidate)Reporting Line: Scheduling Manager Metering ServicesKey ResponsibilitiesFacilitate and manage all aspects of our contact center team including setting up a roster for our inbound and outbound customer lines as well as manage the incoming work packages processed by the contact center team.Monitor, report and analyse teams performance, KPIs and compliance to ensure targets are met.Report on and manage call and scheduling compliance ensuring AEMO rules as well as electricity retailer specific rules are followed.Provide coaching and training to team members to improve performance and compliance and ensure a high service level to our clients customers.Handle escalated customer issues and complaints to ensure prompt resolution.Collaborate with our Project Scheduler, Work Allocators and Triage Teams ensuring work orders are getting booked as per the available field capacity.Create a motivating workplace culture where all employees feel valued and engaged in their work.About YouMinimum 2 years scheduling experience in the electricity industry or minimum 2 years in a senior call center role.Ability to coach, mentor, and develop a team.Committed to upholding the highest standards of compliance and professionalism.Strong analytical skills, particular in reporting in Excel.Excellent communication and interpersonal skills.Adaptable to stay nimble to meet the changing needs and shifting priorities of our clients.About UsService Stream is an equal opportunity ASX-listed business that develops and operates Australia''s essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. Specialising in designing, constructing, and maintaining new and existing networks, we provide end-to-end engineering and asset management solutions for our blue-chip client base. Committed to fostering a workplace culture that values diversity and inclusion, Service Stream actively promotes the employment of Aboriginal and Torres Strait Islanders, people with disabilities, LGBTQI individuals, and other diverse groups. As a signatory to the Veterans Employment Commitment, we also value the skills and experience of ex-ADF members and their partners, strongly considering veterans who meet the key criteria for our employment opportunities.Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies.DepartmentField ServicesHow To ApplyIf this sounds like you apply now to the Service Stream Recruitment Team via the online application button.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesTelecommunicationsReferrals increase your chances of interviewing at Service Stream by 2xSign in to set job alerts for Contact Center Team Lead roles.Abbotsford, Victoria, Australia 1 day agoMelbourne, Victoria, Australia 2 weeks agoFootscray, Victoria, Australia 3 weeks agoCoordinator Customer Support - MelbourneMelbourne, Victoria, Australia 1 week agoTeam Lead, Service Delivery For Telco CollectionMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 2 weeks agoCoordinator Customer Support - MelbourneMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoCoordinator Customer Support - MelbourneMelbourne, Victoria, Australia 1 month agoNoble Park, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 weeks agoGuest Service Agent (Communication Centre)Melbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 3 weeks agoDocklands, Victoria, Australia 6 hours agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoNotting Hill, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoDocklands, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 1 week agoRichmond, Victoria, Australia 3 weeks agoCasual Outbound Call Centre Organisers SydneyWere unlocking community knowledge in a new way. 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