Job Title

Company DescriptionAt Pullman & Mercure Melbourne Albert Park, We grow through curiosity!Situated opposite Albert Park Lake, our dual-brand hotel hosts 378 rooms, a restaurant, bar, pool, gym, and one of the largest conference spaces in Melbourne with 31 conference spaces; offering business and leisure travelers a lavish space to meet and rejuvenate.Together, We Champion Progress...Progress is at the heart of what you do! By joining Accor & Pullman Melbourne Albert Park, every chapter of your story is yours to write, and together we can imagine tomorrow''s hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSJob DescriptionCalling all Night Owls!Pullman & Mercure Melbourne Albert Park are seeking a dedicated, reliable, and service-oriented customer service professional to join our hotel overnight Front Office team in a Night Auditing role.As an experienced Hotel Night Auditor, you will be responsible for managing our financial system from the day''s end. Additionally, you will provide a positive guest experience and welcome our late-night arrivals. Working 11PM - 7AM shifts alongside our Night Manager, you will process nightly reports, ensuring a smooth overnight shift and building upon your skillset.What You''ll Be DoingWelcoming late arrival guests and bidding farewell to early departures.Ensuring the smooth and efficient operation of the hotel overnight, maintaining guest satisfaction, safety, and security.Taking initiative to ensure positive and productive interactions with guests.Undertaking daily reconciliation of the hotels trading, including checking, preparing reports, completing audits, and collating necessary departure paperwork.Preparing and distributing relevant reports to appropriate departments.Managing and confirming reservation details and guest accounts, ensuring accuracy.QualificationsAbout You!A passion for providing positive guest experiences and creating memorable moments.Previous experience with Opera is desirable.Detail-oriented and numerically proficient, following procedures diligently.Confidence in handling credit card and cash transactions.Excellent communication and interpersonal skills.Ability to work independently in a fast-paced environment.Solution-oriented with strong problem-solving skills.Empathetic nature with a desire to assist diverse clientele.Valid Driver''s License (preferred).Additional InformationBenefits and PerksOn-site parking while on duty.Access to confidential Employee Assistance Program.Inclusive and diverse work environment.Supportive and friendly team culture.Reward and recognition programs.Mentoring and career development opportunities with experienced professionals.Global discounts on hotel stays, food, and beverage, including special rates with partner brands such as Europcar.Apply today and explore where your career with Accor can take you!Note: Sponsorship is not available for this role; Australian working rights are required. #J-18808-Ljbffr