Job Title

Revised Job DescriptionAdd expected salary to your profile for insights.In this role, you will act as a frontline troubleshooter, providing excellent sales skills and resolving issues for customers over the phone or email. You will help build positive customer relationships with Aidacare by offering an exceptional first impression, with superior administration skills and stellar customer support.Location: Launceston TAS branchHours: Monday Friday, Full Time PermanentReporting to: Branch ManagerEssential Skills & QualificationsPrevious customer service or industry experience preferred but not essentialAdept at navigating computer systems to manage customer interactions and recordsAbility to analyze situations and think critically to find solutions to customer issuesExcellent verbal and written communication skillsAbility to remain composed in a fast-paced work environment and under pressureDuties & ResponsibilitiesResolve customer issues and concerns efficientlyStay up-to-date with our products and services to enhance customer experienceAssist customers with order placement, tracking, and processingFoster strong and positive relationships with customers to encourage loyalty and repeat businessProvide excellent customer service over the phone and via email, making a great first impressionBenefitsEmployee discounts on Aidacare health equipment products and servicesQuarterly incentive schemeEmployee Assistance Program to support mental wellnessDiscounts for retail, insurance, gym, and more as part of benefits packageComprehensive training program to equip you with necessary skills and knowledgeHow to ApplyPlease submit your application by clicking "Apply Now". Join our team at Aidacare and help us create memorable experiences for our valued customers!About the CompanyAidacare is a leading player in the Healthcare Equipment Industry, committed to excellence, innovation, and customer satisfaction. With 1,300 staff and over 90 locations across Australia, we are dedicated to serving the community.About the RoleAs a Customer Service/Sales Support Administrator, you will provide excellent sales skills and resolve customer issues via phone or email, building positive relationships and delivering stellar customer support. #J-18808-Ljbffr