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Support Analyst (Fixed Term Immediate start)Support Analyst (Fixed Term Immediate start)Get AI-powered advice on this job and more exclusive features.Squiz is hiring an Support Analyst!!! 3 Months Fixed term (initially)We''re looking for a Support Analyst to join us immediately on a 3-month fixed-term contractperfect for someone who has experience in a similar environment triaging support calls/tickets. Someone who thrives on solving problems, keeping systems running smoothly, and jumping straight into action.We''re location-flexible! This role is open to all candidates on the east cost of Australia - Sydney, Melbourne or Brisbane.This role is hybridFor this role, we ask that you can demonstrate the following experience:(skills required)Strong customer and stakeholder engagement skillsExcellent verbal and written communication abilitiesEffective problem-solving and troubleshooting skillsAbility to work collaboratively as part of a teamProven relationship-building capabilities across teams and with usersHigh level of accountability and ownership of tasksA customer-first mindset focused on delivering quality supportNice to haveLeverage previous experience in IT or customer support environments to handle user issues efficientlyUse familiarity with ticketing systems such as JIRA, ServiceNow, Zendesk etc to manage and track support requestsWork effectively within cloud-based and SaaS environments, including AWS, to support modern IT infrastructureWhat you would do (the role day to day):Provide frontline help desk support as part of a 24/7 global teamAct as the voice of the customer, ensuring their needs are understood and addressedMonitor IT services and systems for issues or outagesTriage, manage, and resolve incoming support tickets and callsDeliver Level 1 technical support across various systems and platformsOwn and follow through on tickets until full resolutionDocument support activities and maintain accurate ticket updatesCommunicate clearly and regularly with customers to provide updatesImplement service requests and manage incidents according to defined proceduresEnsure timely and effective issue resolution while maintaining service qualityUnfortunately we are unable to sponsor for this role.Who we are:Squiz helps complex, service-led organisations harness the power of digital, improving the services they offer online.Founded in 1998, Squiz grew during the rise of the internet. Since then, we have evolved from a simple web content management system into a full digital experience platform (DXP), helping customers make the shift from being content managers to experience creators.The Squiz DXP brings together content, search, data and applications in one place. To get the most out of the platform, customers can collaborate with our digital experts to design solutions and adapt as demands change.We are headquartered in Australia, with teams and customers across the globe, and offices in New Zealand, the United States, the United Kingdom and Poland.Come as you are - We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with "why?" to really understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do. We also check our egos at door, we don''t take ourselves too seriously and we have fun along the way.We understand the effort it takes to apply for a role. We are committed to respond to each and every applicant, successful or not.Recruitment Agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Squiz is not responsible for any fees related to unsolicited resumes.Seniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesNon-profit Organizations and Primary and Secondary EducationReferrals increase your chances of interviewing at Squiz by 2xSign in to set job alerts for Support Analyst roles.Sydney, New South Wales, Australia 6 days agoKemps Creek, New South Wales, Australia 2 hours agoTechnical Support Engineer(EV Charging Solutions)Sydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 hours agoSydney, New South Wales, Australia 3 hours agoSydney, New South Wales, Australia 2 weeks agoSOC Support Engineer, AWS SOC Security Support EngineerSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$70,000.00-A$80,000.00 3 weeks agoTechnical Support Engineer - Market DataSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 months agoSydney, New South Wales, Australia 4 weeks agoCustomer Support Specialist, Workvivo - APJ(Based in Sydney)Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSenior Technical Support Engineer (Azure Networking)Sydney, New South Wales, Australia 2 weeks agoApplications Support Analyst - LMS or SISSydney, New South Wales, Australia 4 weeks agoGreater Sydney Area A$80,000.00-A$100,000.00 3 weeks agoSydney, New South Wales, Australia 2 days agoOfficer - FX Application Support Analyst (Hybrid)Sydney, New South Wales, Australia A$100.00-A$120.00 2 weeks agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 5 days agoLevel 2 Technical Support Engineer- PRIME HypercareMacquarie Park, New South Wales, Australia 2 months agoSydney, New South Wales, Australia 1 month agoPyrmont, New South Wales, Australia 2 days agoCustomer Support Field Engineer III - Based in Auckland, New ZealandMascot, New South Wales, Australia 3 months agoSydney, New South Wales, Australia A$20.00-A$35.00 16 hours agoSydney, New South Wales, Australia 2 days agoMainframe Technical Support Engineer (Australia, Sydney, Remote)Were unlocking community knowledge in a new way. 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