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Introduction:Here at Early Settler, we are looking for people who share our innate passion for providing an exceptional customer experience. We love what we do and we love to support each other to hit our goals.This is how we get the best of ourselves with the best of me!To support our most important asset, YOU, we provide you with:Enviable team member discounts on our fabulous productsHolistic Wellbeing programs to support you to be your best selfDiscounted health insurance with a leading health insurance provider for our AU teamWork/life balance with no late-night trade!Description:What is the Role:This role is responsible for ensuring high levels of customer satisfaction by offering a personalized experience, taking a genuine interest in getting to know our customers, and recommending items that match their needs. Additionally, the role involves achieving sales targets and Store KPIs (conversion, customer service score, average transaction value).Key Responsibilities:Ascertain customer''s needs and recommend matching items.Keep up-to-date with product knowledge to accurately describe features and benefits.Upsell and cross-sell where appropriate, informing customers about sales and promotions.Consistently provide exceptional customer service.Demonstrate our values in action during every customer interaction.Ensure store presentation aligns with Visual Merchandising (VM) guidelines.Assist, resolve, or escalate all customer concerns promptly and appropriately.Who you are:You love retail and understand the customer journey. You can bring a customer''s vision to life and thrive on teamwork and hitting sales targets. You''re proactive and embrace #KeepingItReal.What''s needed to succeed:The ability to engage with customers and bring their home vision to life.An #J-18808-Ljbffr