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About UsAt ANZ, we''re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.Build a rewarding career in an innovative, fast-paced, and collaborative environmentBe part of a team vital to transforming ANZ for the futureUse your passion and curiosity for people, and put them at the centre of everything you doAbout The RoleAs a Banking Consultant in our Retail Banking, youll play a key role in helping to provide customers with a seamless banking experience by meeting their end-to-end financial needs and goals through transaction activities, needs-based conversations, and educating them on available financial solutions, including digital channels. You will have the knowledge required to complete customer transactions, conduct in-depth needs-based discussions, and fulfill products as per your accreditation level. This role is primarily based in branches and aims to deliver a high standard of customer service to ensure customer satisfaction and advocacy.You will be part of a collaborative team, acting as a role model and peer coach to deliver the best customer experience. You will be passionate about fulfilling our Customer Promises, ensuring customers leave the branch as strong advocates of ANZ.Banking is evolving, and were evolving with it, offering our people opportunities to learn, try new things, and grow. Whatever your role at ANZ, youll be building your future while helping to build ours.Role DetailsRole Type: PermanentLocation: 128 Liebig Street, Warrnambool, VIC 3280Work Hours: Part-TimeRostered Hours:Monday: 08:30 AM - 05:00 PM (30-minute break) = 8.00 hoursTuesday: 08:30 AM - 05:00 PM (30-minute break) = 8.00 hoursWednesday: 08:30 AM - 05:00 PM (30-minute break) = 8.00 hoursThursday: Not RosteredFriday: 08:30 AM - 05:00 PM (30-minute break) = 8.00 hoursSaturday: Not RosteredSunday: Not RosteredTotal Weekly Rostered Hours: 32.00 hoursWhat Will Your Day Look Like?As a Banking Consultant, your responsibilities include:Providing customers with a seamless branch experience, meeting their banking needs, and educating them on digital solutionsBeing a role model and peer coach within a collaborative teamEnhancing customer engagement and advocacy, creating real valueSupporting bank programs and initiativesKnowing your customer from a risk perspectiveEnsuring compliance with policies and proceduresWhat Will You Bring?To succeed, you should ideally have:Exceptional customer focus; retail experience is a plusExperience with digital channels and technology useAbility to multi-task and adapt to changeWillingness to work collaborativelyUnderstanding of compliance standardsExcellent communication and interpersonal skillsHaving most of these skills is sufficient; a growth mindset is valued at ANZ.Why Join Us?From the moment you join ANZ, you''ll be engaging in meaningful work that helps communities thrive. You''ll also have resources, opportunities, and support to advance your career. We embrace diversity and offer flexible working arrangements, along with benefits like health and wellbeing services, and discounts. We celebrate diverse backgrounds and perspectives and support accessibility and inclusion. For more info, visit our careers page. To apply, search for reference number 92473 on ANZ Careers.Your Career at ANZOur purpose is to shape a world where people and communities thrive, supporting a balanced, sustainable economy. We help turn ideas into reality and are committed to your development through support, tools, and resources. We encourage flexible work and are committed to accessibility and support for all candidates.For details on recruitment and mobility principles between Suncorp Bank and ANZ, please refer to the provided link.Job Posting End Date26/05/2025, 11.59pm (Melbourne, Australia) #J-18808-Ljbffr