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People, Support and Culture Officer (HR Advisor - Generalist) NSW Alstonville NSW, AustraliaJoin to apply for the People, Support and Culture Officer (HR Advisor - Generalist) NSW Alstonville NSW, Australia role at Allambi CarePeople, Support and Culture Officer (HR Advisor - Generalist) NSW Alstonville NSW, Australia2 days ago Be among the first 25 applicantsJoin to apply for the People, Support and Culture Officer (HR Advisor - Generalist) NSW Alstonville NSW, Australia role at Allambi CareGet AI-powered advice on this job and more exclusive features.Applications close 11th May 2025Allambi Care are seeking expressions of interest for the position of People support and Culture Officer, in our Alstonville based office in the New South Wales Northern Rivers region.Position ObjectiveTo support Allambi Care department in a range of areas including workforce planning, ER/IR, recruitment, induction, onboarding and exit processes, learning and development, performance and management.Applications close 11th May 2025Allambi Care are seeking expressions of interest for the position of People support and Culture Officer, in our Alstonville based office in the New South Wales Northern Rivers region.Position ObjectiveTo support Allambi Care department in a range of areas including workforce planning, ER/IR, recruitment, induction, onboarding and exit processes, learning and development, performance and management.Main Duties And ResponsibilitiesGeneralProvide day-to-day support to the NSW operations management team.Work as part of a larger People, Support & Culture team to provide to provide organisational supports, including but not limited to - recruitment, selection and onboarding; staff support, rosters support, probation management, training and development, electronic personnel file management, audits, staff coaching, performance management and disciplinary matters.Attend all Operations and PSC meetings to provide updates on People, Support and Culture matters including recruitment, staffing challenges and any other relevant itemsProvide advice and information to management and employees regarding Allambi Care (AC) policy and procedure, code-of-conduct and current industrial legislation including employment law, equal opportunity, anti-discrimination and occupational health and safety.Oversee exit interviews and provide feedback to PSC Leadership team and management team by collating data and identifying patterns and trends.Conduct appropriate fact-finding and information gathering around any employee related matters as required.Assist in developing and updating policies, systems and procedures in relation to human resource management, industrial relations, Workplace Health and Safety (WHS) and Risk Management, ensuring workplace adherence and providing advice to management regarding complianceAttend to enquiries regarding award interpretation and provide advice to employees and managementConduct any of the duties listed in the position description as and when required in support of AC NSW Operations and PSC ManagementRecruitment/Selection/OnboardingCoordinate the Recruitment, Selection and Onboarding of all support worker positions in consultation with the PSC Officer, PSC Manager and Operations ManagerProvide day-to-day support to the PSC Recruitment Officer in all aspects of the Recruitment, Selection and Onboarding process of support workers including but not limited to pre-employment and probity checks, interviews, candidate assessment, appointmentsAssess and determine eligibility of casual-to-permanent support worker transitions, coordinate contracts and the change-in-position processUtilising recruitment software to Recruit, select and onboard office-based positions as and when required in consultation with the PSC Manager, PSC Director and Operations ManagerReport on Recruitment and retention rates.Liaise with Training team for any information, improvements and changes required for the induction process.Stress and Staff SupportCoordinate and oversee frontline support worker follow-up and support in consultation with Operations managementReview staff supervision and stress assessments and provide advice and support in resolving staffing mattersSupport the Senior Operations management team with all staff follow-up support as and when requiredConduct formal debriefing sessions for employees when requiredRostering Support and LeaveOversee, support and resolve, staff rostering and availability issues, and any other relevant rostering matters that ariseSupport Rosters with reviewing leave applications, assessing individual leave levels within teams taking into account the wider impacts on operationsApprove or decline leave requests and support Rosters in managing any associated conversations and follow ups with staff as requiredProvide advice and support as and when required to Rosters Team and Senior Operations management in staff allocations, award interpretation and award compliancePerformance Management, Grievances and ComplaintsReview staff feedback and provide support to management with any staffing matters as requiredConduct, facilitate and perform coaching, performance management and disciplinary meetings while ensuring relevant legislation is adhered toProvide support, advice and guidance to management with regards to employee poor performance, disciplinary matters and staff grievances ensuring best practice is adhered to and relevant industrial relations legislation is followedInvestigate, conduct and resolve workplace grievances in line with AC policy and procedures and relevant legislationProvide support and guidance plus respond when required to external complaint matters in line with AC policy and procedureStaff ProbationsContribute to staff probation process ensuring a fair and equitable processSupport management in providing probation-related advice and guidance in line with relevant industrial legislation and AC policy and procedureConduct probation reviews as and when requiredTraining and DevelopmentRecommend staff for completion of Allambi Care core trainings (NBRF AND TCI)Oversee and support staff training and development as and when requiredAdditional Administrative DutiesUtilise Microsoft office applications word processing, spreadsheet, internet, emailing, Outlook, Teams, One DriveGenerate and maintain employee files as and when requiredElectronic and hard copy filing of confidential and/or sensitive informationTake minutes at meetings as required by the People, Support and Culture Manager and People, Support and Culture DirectorUtilise Rostering Software Program (EmpLive)Perform data entry ensuring accuracy and conciseness in Human Resources Information System (Chris21)Additional Requirements And AttributesMaintain current understanding of Award and industrial relations legislationCommunicate effectively via written, technological, oral and interpersonal meansIdentify and apply opportunities for continuous improvementAttend any relevant weekly meetingsAttend relevant training sessions as required/directedProvide supervision to allocated staff members as requiredExercise integrity and ensure confidentiality of all matters is maintainedProvide support to Allambi Cares People, Support and Culture team as directed by the People, Support and Culture Manager and/or the People Support and Culture Director regarding any matters, duties, responsibilities and/or generalised support requiredOrganisational expectationsPromote AC Needs Based, Trauma-informed, and Therapeutic crisis Intervention culture and work to these idealsNegotiate and achieve positive outcomes when problem solvingPrioritise, organise and complete set tasks given according to demanding time linesIdentify operational issues and aid in achieving positive outcomesWork both independently and part of a teamManage varying situations and people to ensure successful resultsFoster and communicate the strategic focus of the People, Support and Culture departmentSkills And ExperienceEssential CriteriaTertiary qualification in Business majoring in Human Resources & Industrial relations and/or equivalentExperience within a human resource environment.Demonstrated ability to work effectively in a team environment to effectively plan and organise the service delivery requirements of a changing client baseDemonstrated excellent time management and organisational skills and an ability prioritise work tasksDemonstrated ability to work in an environment which is frequently changing and has high client expectations and competing prioritiesAbility to work to a deadlineDemonstrated high level computer literacyWell-developed communication skills (written, verbal and listening) including high level telephone techniques in order to liaise effectively with staff and clients.Essential DocumentationCurrent Working with Children Check (for paid employment - can be obtained via NDIS Worker Check: (can be obtained via First Aid Certificate (Provide First Aid; Course Code r HLTAID011 )National Police Check (this must be obtained via current drivers licenceComprehensive Car InsuranceCertificate of Completion: NDIS Worker Orientation Module (can be accessed via: to participate in pre-employment medical checksTwo professional referencesWhat is on offer?Full Time Employment.Salary Package up to $15,900 tax free pay per fringe benefit year4 Weeks Annual Leave per year1 Rostered Day Off a monthMonday - Friday work week. (Generally 8:30am - 5pm)If you meet the above criteria and youre interested in contributing to an organisation that values the highest level of quality in everything it sets out to achieve, we want to hear from you!Simply complete the application process by clicking the Apply Now button and well be in touch.Applications close 11th May 2025APPLY NOW!!Allambi Care is an Equal Employment Opportunity (EEO) employer and welcomes applications from people from Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse (CALD) backgrounds as well as People With a Disability.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesIndividual and Family ServicesReferrals increase your chances of interviewing at Allambi Care by 2xGet notified about new Support Officer jobs in Alstonville, New South Wales, Australia.Administration Officer, Integrated Prevention and Response to Violence, Abuse and Neglect (IPARVAN) - Lismore / BallinaLismore, New South Wales, Australia 5 days agoAdministration Officer, Antenatal Clinic - LismoreLismore, New South Wales, Australia 1 day agoAdministration Officer, Operating Theatres - LismoreLismore, New South Wales, Australia 6 days agoEwingsdale, New South Wales, Australia 5 days agoClient Services Officer - Court ServicesTalofa, New South Wales, Australia 6 days agoClient Services Officer - Court ServicesSouth Lismore, New South Wales, Australia 6 days agoAdministration Officer, Integrated Prevention and Response to Violence, Abuse and Neglect (IPARVAN) - Lismore / BallinaLismore, New South Wales, Australia 5 days agoAdministration Officer, Operating Theatres - LismoreLismore, New South Wales, Australia 5 days agoEwingsdale, New South Wales, Australia 5 days agoBallina, New South Wales, Australia 5 days agoAdministration Officer, Antenatal Clinic - LismoreLismore, New South Wales, Australia 1 day agoAdministration Officer, JMO Rostering and Payroll - LismoreAdministration Officer, Emergency Department - CasinoAdministration Officer, JMO Rostering and Payroll - LismoreEwingsdale, New South Wales, Australia 1 week agoAdministration Officer, Emergency Department - CasinoByron Bay, New South Wales, Australia 2 weeks agoEwingsdale, New South Wales, Australia 1 week agoWere unlocking community knowledge in a new way. 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