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Company Description Why work for Accor?We are more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support your growth and learning every day, ensuring that work brings purpose to your life. Join us to explore the limitless possibilities at Accor. By joining Accor, every chapter of your story is yours to write. Together, we can imagine tomorrow''s hospitality. Discover what awaits you at Accor by visiting Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Job Description As a Front Office Team Leader, you are the heartbeat of the guest experiencemore than just the first impression. Reliable, approachable, and always attentive, you lead from the front and motivate your team. You ensure smooth check-ins and check-outs, making every moment memorable for guests. Your attention to detail and genuine care help create memorable stays that guests will want to revisit. What you will be doing: Lead the Front Desk team, supporting and setting the tone for a seamless guest experience. Manage arrivals, departures, and guest accounts accurately; provide helpful information. Handle all incoming calls professionally, aiming for total customer satisfaction. Lead by example, fostering a supportive, energetic team culture that delivers warm, personal service. Monitor training and guide team members during shifts. Maintain security procedures to ensure guest confidentiality and safety. The successful candidate will: Be able to work a rotating 7-day roster. Preferably have experience using Opera Cloud. Be a natural people-person with a passion for hospitality and a guest-first mindset. Be proactive and resourceful in attending to guest requests. Pay great attention to detail. Be reliable and well-groomed. Possess strong communication and interpersonal skills. Hold a valid Responsible Service of Alcohol (RSA) Certificate in Victoria. Additional Information About Novotel & Ibis Melbourne Central Novotel and Ibis Melbourne Central is a dual-branded hotel with 473 rooms located in the CBD. We strive to make our guests and team members feel welcome and valued, providing the best experience possible! What is in it for you? Employee benefit card with discounted rates worldwide from day one. Learning programs through our Academies. Opportunities to develop your talent and grow within your property and globally. Participation in our Corporate Social Responsibility activities. Our commitment to Diversity & Inclusion:We are an inclusive company, committed to attracting, recruiting, and promoting diverse talent. #J-18808-Ljbffr