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Roster option 1Start day - End dayStart time - End timeSunday 1:00 PM - 5:00 PMMonday 1:00 PM - 5:00 PMTuesday 1:00 PM - 5:00 PMWednesday 1:00 PM - 5:00 PMAttractive team benefits, stability, and career pathwaysWork with a supportive team that promotes growth and career developmentFull-time permanent opportunity availableWhat Were LikeAt BIG W, every days a big day. With over 15,000 team members across cities and towns, we play a vital role in helping families by providing value, solutions, and care.If youre passionate about designing and delivering excellent customer and team experiences, eager to join a rapidly evolving digital retailer, and value development and growth, you might be the one were looking for.About The RoleThe Digital and Service Leader ensures a seamless digital experience through efficient fulfilment and quick checkout processes both online and in-store.What You''ll DoPlan and execute online order fulfilment including D2B, Layby, and E-laybyDeliver excellent customer service and facilitate quick checkouts at the Service Desk and Front End, including Customer Greeter rolesManage returns in line with policy, both online and in-storeReview sales and budgets to identify improvement opportunitiesHandle escalated faulty return queriesCommunicate effectively with your team during change, explaining reasons behind updatesCollaborate with peers to ensure structured processes and routinesWhat You''ll BringWe seek a purpose-driven leader who prioritizes care and belonging, works with agility, and adapts to ongoing change.Use data and insights to inform decisions on team, customer, and performance metricsStrong planning skills with the ability to embed structured processesFlexibility to work a roster that may include evenings and late nights across 7 daysWhat You''ll ExperienceOur culture values diversity, mutual respect, curiosity, and a proactive attitude. We encourage collaboration, support, and continuous learning.Team discounts and rewards programsOpportunities for career growth across a global businessParental leave and various other leave optionsWe support flexible work arrangements to meet your work/life needs.Endless Possibilities with Woolworths GroupAs part of Woolworths Group, were a team of over 200,000 passionate individuals working towards a shared purpose: creating better experiences for customers. We foster innovation, care, and growth, offering endless possibilities to make a meaningful impact.Everyone Belongs at Woolworths GroupWe believe diversity, equity, inclusion, and belonging are crucial. We aim to create an inclusive workplace where everyone can thrive and reach their full potential. Please inform us of any support needed during the hiring process.Discover more opportunities with Woolworths Group. #J-18808-Ljbffr