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Join to apply for the Local Host role at Veriu Group | Veriu Hotels & Suites | Punthill Apartment Hotels Introduction: We are Veriu Group (pronounced ''Very You'')! Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that cant be found in a guidebook, and to help people discover the true experience of a place. Through our brands Punthill Apartment Hotels and Veriu Hotels & Suites, we operate 25 hotels across Australia and have over 35 years of brand history. Our ambitious plan to operate 80 hotels by 2030 becomes closer this year with numerous new hotel openings across the country, and this means were well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator. Our people are incredible because they''re empowered to be themselves. We''re not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth. Our values of Relationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about. Now is the perfect time for like-minded people to join our expansion journey. If youre looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you - youve found us and we cant wait to hear from you! To learn more about us, visit our website! or Role Overview: Welcome to Punthill Flinders Lane This Melbourne CBD accommodation is ideally situated within metres of the Flinders Street transport hub, making Punthill Flinders Lane Hotel the perfect base for exploring Melbourne. 59 Serviced Apartments. Located next to Degraves Street. Close to all public transports. Responsibilities: Provide a high level of guest services at all touchpoints (check-in, check-out, during their stay) Provide creative resolutions to complaints and problems Be a true host, and location connection for our guest - know the local area of the hotel intimately enough to provide advice and recommendations to guests on key points of interest Respond to emergency situations in a safe and professional manner Identify & explore opportunities to increase the number of returning & new guests Support the Hotel Manager to ensure the hotel operates to Veri-Best standard Benefits: National career growth opportunities Accelerated development in a variety of hotel management or corporate areas Comprehensive onboarding & ongoing support The chance to join our Fast-Track Hotel Management Development program Genuine flexibility and job security High performing culture that values relationships & individuality, where our leadership know you by name Generous referral bonuses when you refer your friends to work with us (up to $1000) Discounts on accommodation across our network Discounts on private health insurance Access to our Employee Assistance Program Skills and Experiences: Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights) First Aid Certificate (or be able to obtain before starting) Responsible Service of Alcohol Certificate (or be able to obtain before starting) Flexibility to work at a variety of shifts throughout the week, including weekends and public holidays on rotation with other team members (although no overnight shifts required) Ability to work as a team & also independently Experience in a customer service role Additional Details: Seniority level Entry level Employment type Full-time Job function Hospitality #J-18808-Ljbffr