About UsAurora Energys vision focuses on Tasmanians choosing us for their energy future. We have a passion for making a difference to the Tasmanian community and we are committed to a renewable energy future for our state. As your 100% Tasmanian energy retailer, Aurora Energy is focused on delivering a customer experience that exceeds expectations and we are proud to support our local communities. As our business continues to evolve, Aurora Energys focus is on developing capability while leveraging technology and innovation to deliver our strategic objectives.About The RoleAs Customer Service Operations Manager, youll be responsible for overseeing the seamless day to day operations of the Customer Service Centre, along with managing resourcing levels and forward planning recruitment. You will support to drive strategic outcomes, monitor data statistics to identity and analyse trends, and work collaboratively with key stakeholders on key operational issues and decisions. You will also promote a positive and customer-centric culture through leading, coaching, and mentoring your team, ensuring education of compliance requirements.With a focus on continuous improvement, you will monitor customer issues and complaints ensuring resolution outcomes while fostering an environment of dynamic thinking.About YouYoull be a passionate and experienced leader with an exceptionally strong customer experience focus. You will have strong communication and interpersonal skills with proven experience in dealing with a diverse range of stakeholders.Youll think strategically with the ability to analyse and track processes, procedures and KPIs to ensure efficiencies and new ways of working. Previous leadership experience in a Customer Service Centre/Customer facing operational management role is required.Whats On OfferWith a focus on innovation and delivering better customer outcomes, there has never been a better time to work in the Tasmanian energy sector with Aurora Energy. Be a part of Tasmanians energy future and make a strong contribution to the ongoing success of our business.We work hard to create a workplace that is welcoming and flexible, while balancing the needs of our people, the business and our customers.Our Better Fit Program offers hybrid working after a training and/or probationary period. Our offices feature collaborative spaces, quiet pods, sit/stand desks, and meetings rooms of all sizesall fully integrated with the latest collaborative working technologies and amenities.How To ApplyIf you have what it takes, please click Im interested or ''apply'', ensuring you attach a cover letter outlining how your skills and experience are aligned with this role, as well as an up-to-date resume. Applications without a cover letter will not be considered.You will be required to satisfy a National Criminal History Police Check.Applications close 9am Wednesday, 4 June 2025. #J-18808-Ljbffr
Job Title
Customer Service Operations Manager