Job Title

As the Floor Manager, you play a crucial role in building great customer experiences that not only elevate store sales but deliver an inspiring and inviting atmosphere. With a dedicated team by your side, you''ll take the lead in delivering exceptional service and operational excellence. Through your team, you''ll weave together a shopping journey that''s genuine, personalized and always welcoming.Key Responsibilities:Offering customers a high level of service through styling advice, product knowledge and store experienceAnalyzing selling information and working with the store manager to maximize the sales performance of your departmentLeading a team of sales assistants to achieve excellent standards of serviceSupporting recruitment and ensuring induction and training of new starters is carried outAssisting the Store Manager in identifying future talents and putting together development plans to support their progressionOverseeing store operationsBeing a brand ambassador and providing the best experience for our customers.Stepping into the role of Store Manager in their absenceQualificationsFor the role of Floor Manager, we seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You have the ability to take independent initiative, addressing business and customer demands with both efficiency and effectiveness.What You Need to Succeed:KnowledgeYou understand what makes a great customer experiencePrior retail or customer-facing experienceMotivationYou enjoy creating a positive work environment and leading a teamYou are results-focused & enjoy multitaskingYou enjoy developing yourself & othersBehaviourYou contribute to building a well-functioning team and embrace different points of viewYou stay up to date with the latest trends/customer needs/competitor activity and put forward ideas on how to maximize selling and the customer experienceYou support others to grow by giving constructive feedbackYou are self-aware, understand that actions have consequences and are respectful and non-judge-mental in your interactionsYou take initiative and personal responsibility for achieving set tasks and providing our customers with a great experienceYou are able to prioritize efficiently and adapt to sudden changesYou communicate clearly & concisely, actively listening to other perspectivesYou see opportunities to improve everyday processesPast AchievementsExperience in driving sales through othersSome experience in recruiting; managing talent, performance and developing team members (advantageous)Additional InformationThis is a full-time position with a contract of 38 hours a weekWe offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program HIP. You can read more about our H&M Incentive Program here .In addition to this, you will also receive:Clothing AllowanceInclusion & DiversityAt H&M Group, were determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.About the companyHennes & Mauritz AB is a Swedish multinational clothing-retail company known for its fast-fashion clothing for men, women, teenagers and children.NoticeTalentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000. #J-18808-Ljbffr