Job Title

Senior Consultant - Managed Services ProviderAdd expected salary to your profile for insightsThe Managed Services team is seeking a Senior Consultant (Level 3) to provide specialised support to FUJIFILM MicroChannels key customer accounts, including desktop, server, and cloud support, network troubleshooting, and project deployments. In this role, you will be a trusted advisor, working closely with customers to understand their goals and processes. You will oversee multiple projects from initial analysis to handover, serving as the primary escalation point and subject matter expert for all technologies.What Youll DoOversee the entire project lifecycle; presales, design, delivery, implementation, onboarding, and handover/knowledge transfer to the helpdesk.Work closely with customers and team members to develop short-term to long-term IT strategies, all in accordance with the Service Level Agreement.Drive Legacy-to-Cloud migration projects across multiple accounts.Presales: creating design documents and Statements of Work (SoWs); answering RFI/RFPs; conducting demonstrations where necessary.Attend account meetings and provide onsite customer training on IT management best practices.Educate, train, advise, and assist customers with implementing best practices on IT management and security policies (e.g., MFA, SSO, ATP).Design, construct, configure, and troubleshoot clients computer systems and networks.Analyse and compile reports on service desk performance, ticket volumes, and response times.Train and mentor junior team members on technologies, projects, and delivery practices.What You Need to SucceedMinimum 6 years experience as an infrastructure engineer, technical consultant, or similar role.Minimum 6 years experience working for a Managed Services Provider or similar.Minimum 3 years experience leading mid to long-term delivery projects or acting as a Project Manager.Minimum 6 years experience in server and software troubleshooting (Windows OS, Windows Server 2012, Active Directory, OneDrive, SharePoint, etc.).Minimum 6 years experience using ticket management tools (Autotask preferred).Minimum 4 years experience in IP networking: routers, switches, DNS, firewalls, load balancing.Hands-on database administration and management experience is strongly preferred.Experience in implementing cybersecurity policies is strongly preferred.Qualifications & CertificationsBachelors Degree in Computer Science, Information Technology, or a related field.Microsoft Certified Professional (MCP); expert-level certification highly desirable.Certifications in Project Management, Service Delivery, and Cybersecurity are highly desirable.Certifications from other relevant vendors are also highly desirable.A Little Bit About UsFUJIFILM MicroChannel is a multi-award-winning business solutions and technology provider, servicing mid-sized to large businesses, government agencies, and enterprise organisations. Founded in 1995, we help clients leverage technology for commercial success.This is a great time to join our growth journey. To apply, please send a detailed resume to our HR team. Your future starts here!Only shortlisted candidates will be contacted. #J-18808-Ljbffr