Join to apply for the Customer Service Officer - Horsham role at Hearing Australia 3 days ago Be among the first 25 applicants About Hearing Australia Hearing Australia is a trusted leader in hearing health, supporting and empowering people across the country. We provide the latest best practice services for those in need and are Australias largest provider of government-funded hearing care. Position Details Permanent, part-time position 1 day/week, with possible additional days to cover leave Work at our Horsham location (onsite) Available on Mondays or Fridays (8:30am-5:30pm) Role Responsibilities Greet clients and handle counter and telephone enquiries Perform reception duties and general administration, including booking appointments, processing claims, data entry, and reporting Liaise with clients of diverse backgrounds, including children, adults, and those with complex needs or from multicultural communities Perform minor hearing aid repairs and troubleshooting Assist Clinicians with clinical services, identifying client needs, and demonstrating hearing aid use Candidate Requirements Proactive problem solver with a sense of responsibility Intermediate/advanced computer skills and familiarity with mobile technology (Apple and Android) Passionate about making a difference and providing exceptional service Why Join Us? Contribute to delivering the best hearing solutions for anyone, anytime, anywhere Support and empower clients of all backgrounds Be part of an evolving industry committed to continuous learning and improvement Benefits Attractive salary with 15.4% superannuation Paid parental leave Employee discounts and well-being programs Additional Information Successful candidates will need to pass a Police Check (costs covered by us), hold a current drivers license, and have rights to work in Australia. We are committed to diversity, equity, and inclusion, encouraging applications from Aboriginal and Torres Strait Islander peoples and bilingual applicants. We provide accommodations for a barrier-free recruitment process. #J-18808-Ljbffr
Job Title
Customer Service Officer - Horsham