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Position: Client Relationship ManagerLocation: VictoriaEmployment type: Full-timeAre you someone who enjoys building strong relationships and partnerships with clients while seeking to provide added value and opportunities for clients, staff, and the company? We need you at ARA, a highly reputable national company rapidly expanding in Australia and New Zealand!About the roleReporting to the Regional Operations Manager (VIC/TAS), this is an exciting opportunity for a motivated and capable individual to join our team as a Client Relationship Manager. In this role, you will be responsible for ensuring smooth and profitable operations across the state, including but not limited to regional Victoria (For example, Warrnambool, Shepparton, Bendigo, Ballarat, Wodonga). You will develop strong relationships with clients, suppliers, and the broader operations team, demonstrating a high level of commitment and accountability.Key responsibilities include maintaining compliance with contractual and legislative obligations, supporting operational readiness, and driving positive client satisfaction. Your contribution will be instrumental in laying the foundation for ARAs continued growth and success.Duties include (but are not limited to):Effectively manage day-to-day account management and delivery of cleaning services to clients, including proactive site inspections, toolbox talks, portfolio growth, and work orders.Implement a proactive approach to meet client requirements, achieve expected outcomes, and promote improvement. Ensure the service delivery standards and specification compliance are met.Promote and monitor safe work practices. Ensure compliance with risk management, quality assurance, workplace health and safety, and statutory and contractual obligations.Induct and train new staff in alignment with the expected standards and quality of the cleaning industry.Produce summary reports, manage and monitor rosters, and complete payroll timesheets for your assigned portfolio.About youAs the successful candidate, you will ideally be someone who strives for excellence with a continuous improvement mindset and a flexible approach, remaining highly adaptable and calm even during challenging and busy times. You will ideally have:Demonstrated experience in client relationship management in the cleaning industry (highly desirable).Demonstrated a track record of dealing with clients, suppliers, and managementExcellent interpersonal and communication skills (both written and oral), and strong abilities in conflict resolution and problem-solving with a wide range of clients and internal teamsProficient computer skills in the MS Office suiteEffective presentation, organisational, problem-solving, multi-tasking, and time management skills to efficiently prioritise and meet competitive deadlinesDemonstrated the ability to work as a great member of our team, with the ability to exercise independenceInitiative and a proactive approach to work, including undertaking tasks outside of core requirementsWhat we can offerCompetitive salary, allowance, and tenure awardProfessional development opportunitiesNovated Lease FacilityEnd of trip facilityDiscounted corporate gym membershipPrivate health insurance discountsMembership in Lifestyle benefits programs gives you access to generous employee discounts.Employee Assistance Program (EAP) for you and your familyARA Property Services supports equal employment opportunity, inclusion, and diversity in the workplace. Visit our website at love to hear from you. Apply now! If you want to have a confidential chat, please call ARA People & Culture Team on 0415 887 974 or hr@arapropertyservices.com.auAbout the CompanyARA Property Services is a national commercial cleaning and property maintenance company. Through our commitment to excellence and drive to be better, ARA Property Services has earned a prominent reputation and enjoyed significant growth in the commercial cleaning industry for over 20 years.We are specialists in the cleaning and maintenance of offices, retail outlets, commercial buildings, multi-sites, and educational facilities. We are a provider of integrated property maintenance services, offering contract cleaning, maintenance services, carpet steam cleaning, professional window cleaning, graffiti removal, and emergency property-related services. Our extensive customer base, spanning the capital and most regional areas throughout Australia and New Zealand, provides us with clear insight into the unique requirements of all our customers. #J-18808-Ljbffr