Job Title

Create a free Lawyers Weekly Jobs accountSenior Dispute Resolution Specialist Investments and AdviceAs a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or unresolved. This is your opportunity to make a difference.Job DescriptionWe have fantastic career opportunities for passionateSenior Dispute Resolution Specialiststo help drive financial fairness in ourInvestments and Adviceteam, including the rapidly evolvingcryptocurrency space.As aSenior Dispute Resolution Specialist, you willApply a sound understanding of the AFCA complaint resolution criteriaincluding relevant legal principles, applicable industry codes or guidance, good industry practice and previous AFCA decision to resolve financial complaints fairly and efficiently.Review complex complaints from consumers and small businessesthat have not been resolved directly with the financial firmWork with customers to gather information and understand the core issuesDetermine key issues and investigatewhere further information is required from complainants and third parties and produce written decisions in plain EnglishUnder our Investment and Advice jurisdiction,we consider a range of complaints relating to Investments and financial advice matters we consider cover a range of products including:Derivatives and hedgingManaged investmentsSecuritiesSelf Managed Super FundCrypto currencyQualificationsTo be successful in this role, you will need:Legal or litigation experienceis highly regarded, particularly in navigating complex regulatory environments and resolving financial disputes.Experience in the the Investments and Advice sector,with a strong understanding of both traditional and emerging financial products, including cryptocurrency.Demonstrated understanding of complaints / dispute resolution processesand a strong resolution mindsetProven ability to manage and resolve complex disputes,ensuring compliance with relevant legislation and industry standards.A proactive approachto staying informed about industry developmentsand regulatory changes.Ability to investigate and identify gaps in informationto seek appropriate information needed to form a viewStrong verbal and written communicationskillsto break down complex information for a variety of stakeholders and create confidence with customersExcellent organisational skillsthat enable you to work across multiple activities ensuring matters are progressingResilience and empathyto have difficult conversations with the focus to resolve complaints for customers and their financial firms in a timely mannerAdditional informationBOSS Best Places to Work 2024credited for its culture, engagement and flexible working arrangements.Most Inclusive Workplace 2024 Australian HR Institute (AHRI) Awards.Employer of Choice Public Sector and NFP Australian HR Awards 2023Bronze AWEI Accreditation 2024 Recognised for LGBTQ+ workplace inclusion.Accredited Family Friendly Workplace Supporting work-life balance and inclusivity.Hybrid working Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.Inclusive leave options Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, womens health leave, and paid time off over Christmas.Financial benefitsNot-for-profit salary packaging to boost take-home pay.Life at AFCAOur people are at the centre of everything we do. We live and breathe our cultural qualities, which shape how we behave and how we engage with our customers. At AFCA, you will truly feel the difference of working at an organisation which supports people of all backgrounds, experiences, and identities to thrive. Our consistently high employee engagement results reflect that AFCA is a truly great place to work and a place where people can contribute, belong and flourish!To applyIf you are passionate about how we drive fairness in the financial sector and are looking for an organisation that values the human in all of us, we encourage you to apply even if you dont meet every single criterion.We encourage applications from people of all ages, cultures, abilities, sexual orientation and gender identities. We strive to provide a recruitment experience thats fair, inclusive and accessible. If you have any specific accessibility requirements, please reach out to the recruiter who is managing this process or email us atCareers@afca.org.au. We also offer flexible working at AFCA and as such even if a role is advertised as full-time, we invite conversations around other working arrangements and would still encourage you to apply.AFCA is a 2025 Circle Back Initiative Employer we are committed to responding to every applicant. #J-18808-Ljbffr