About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.Telephone OperatorStep into the world of Four Seasons Hotel Sydney, where impeccable service and attention to detail define every guest interaction. We are seeking a professional, friendly, and efficient Telephone Operator to join our Front Office team and ensure that every guest communication is handled seamlessly and with care.As a Telephone Operator, you will be the voice of Four Seasons, providing a high quality experience for guests by answering calls, directing inquiries, and ensuring all requests are attended to promptly. Your role will require strong communication skills, a helpful attitude, and the ability to remain calm under pressure to deliver outstanding service at all times.What youll do:Answer incoming calls from guests, ensuring each interaction is warm, professional, and efficientDirect calls to the appropriate departments or team members while maintaining an exceptional level of serviceAssist with guest inquiries, requests, and concerns, ensuring each is resolved in a timely and courteous mannerMaintain accurate records of guest interactions and requestsProvide guests with information about Four Seasons Sydneys services, facilities, and eventsSupport the Front Office team with administrative tasks as neededEnsure that all messages, both internal and external, are conveyed promptly and accuratelyMaintain the highest standards of communication and guest service at all timesWhat You Will Bring:Previous experience in a customer service or hospitality role (preferred but not essential)Excellent verbal communication skills, with a professional phone demeanorStrong organisational skills and the ability to multitask in a fast-paced environmentA positive, approachable attitude with a passion for guest serviceThe ability to work well both independently and as part of a teamFlexibility to work various shifts, including weekends, evenings, and public holidaysKnowledge of hotel services, amenities, and local attractions is a plusWhat We Offer:Competitive salary and a comprehensive benefits packageExcellent training and development opportunitiesComplimentary accommodation at other Four Seasons Hotels and ResortsComplimentary dry cleaning for employee uniformsComplimentary employee mealsIf you are excited about joining a world-class hotel and being the voice of exceptional guest service, apply now to join Four Seasons Hotel Sydney as a Telephone Operator!Please advised due to the quantity of applications we receive for this role, only shortlisted candidates will be contacted. #J-18808-Ljbffr
Job Title
Telephone Operator