Job Title

We are hiring at H&L POS for an L1 - L2 Helpdesk Support Technician to join our team in Adelaide, South Australia! H&L POS is growing, and we have a new opportunity in Adelaide for an L1 - L2 Helpdesk Support Technician to join our Support Team. Members of the Support Team assist our clients in their day-to-day needs and provide them with high levels of professional service. About H&L H&L is a hospitality technology company providing our clients with industry-leading Point Of Sale and inventory management tools to work and improve their business. H&L has been at the forefront of technology in the hospitality and food and beverage industry for over 30 years. Our clients range from small bars and restaurants to multinational organisations. With a commitment to delivering cutting-edge technology and exceptional service, we empower businesses to enhance customer experiences and streamline operations. H&L POS currently provides a point-of-sale solution to over 2500 clients across Australia, including large accounts such as ALH, Rockpool, AVC, Solotel, and more. We are leading in the pub sector and building a new generation of POS and Inventory Management software solutions. Our innovative, customer-centric approach is why many venues choose H&L, and why many of our customers are multi-award winners. Our goal is to excel in providing in-house developed software to the growing food & beverage market. At H&L, we are regarded as a leading systems developer and are first and foremost hospitality people. The successful candidate will be based within commutable distance of our Adelaide office, working in a hybrid work model! Our Support Team offers Flexible hybrid working from home arrangements Training on our software, integrations, and hardware Quarterly KPI Bonuses What does the role look like: Supporting clients with operational hardware (Workstations, Touchscreens, Printers, etc.) and software problems (H&L''s Sysnet, Windows, third-party, etc.) Using troubleshooting skills to identify problems, potential solutions, and perform escalations Ensuring client satisfaction with resolutions Conducting client procedural support and training Recognising potential new or expansion revenue opportunities Supporting other H&L staff Logging tickets efficiently and accurately through our ticketing system About You: Excellent problem-solving skills A drive for delivering great customer experiences Thorough knowledge of Windows Operating Systems Great organisational skills Basic understanding of networking Good understanding of desktop and web-based applications Knowledge of printer hardware and drivers Understanding of computer security concepts (Firewalls, Antivirus) Basic to intermediate SQL Server knowledge Hospitality and/or Point Of Sale experience (H&L POS software) Call Centre or Technical Support experience Experience with ticketing tools like TeamSupport Excellent written and verbal communication skills Ability to work under pressure Ability to work both in a team and independently remotely Eagerness to learn Fluent in English, both written and verbal, is essential Legally authorized to work in Australia Join us at H&L and be part of a dynamic team dedicated to revolutionizing the Point of Sale experience for businesses across Australia. If you are passionate about sales, technology, and making a significant impact, we would love to hear from you. For more information about H&L POS, please visit our website at We thank all applicants for their interest; however, only those selected for an interview will be contacted. #J-18808-Ljbffr