Job Title

Driving member value and commercial success, the Territory Manager leads pharmacy engagement, program delivery, and business execution.21st May, 2025About DBG Health & IPA:DBG Health is a leading independent health, wellness, and beauty company headquartered in Melbourne. With over 1,000 dedicated professionals, we are committed to delivering affordable and innovative solutions that enhance well-being. Independent Pharmacies of Australia (formerly The Platform Alliance Group) is one of Australia''s largest pharmacy networks, supporting independent pharmacies for over 20 years. We aim to build the strongest network by offering diverse services and evolving our customer focus, creating benefits for consumers, members, and suppliers.About the Role:The Territory Manager (TM) is responsible for member engagement, retention, and driving commercial outcomes within their designated territory, which covers the Western Victorian Region, including Bendigo and Ballarat. The main goal is to maximize member value and ensure compliance with programs and standards. The TM will deliver our membership model through consistent, high-quality pharmacy visits, executing business priorities, and connecting members to our programs and services.Role & Responsibilities:Build strong relationships with members to support retention, renewals, and deeper engagement.Identify members business needs and connect them to value-creating programs.Coach pharmacy teams to enhance customer experience and commercial results.Ensure each visit provides value and fosters trust.Collaborate with members to develop business plans aligned with strategic goals.Maintain ongoing satisfaction and minimize churn across the territory by strengthening relationships.Address concerns proactively, identify at-risk accounts early, and implement tailored retention strategies.Consistently deliver value through programs, services, and support to promote renewal and long-term partnerships.21st May, 2025About DBG Health & IPA:(Repeated content, consider removing for brevity)Skills & Experience:3-5 years experience in a similar account management or customer-facing role in a complex environment.At least 3 years experience in pharmacy or pharmaceuticals preferred.Degree in Business or Science is desirable but not mandatory.High emotional intelligence and interpersonal skills to develop strong stakeholder relationships.Effective and persuasive communication skills.Strong organizational and administrative abilities, capable of prioritizing tasks.Problem-solving skills with innovative solutions and proactive needs anticipation.Customer-focused, professional, and proactive approach.Thorough understanding of Community Pharmacy and the PBS landscape.Benefits & Perks:Exclusive discounts on health, wellness, and beauty products, including brands like MCo Beauty, E.L.F Cosmetics, Nude by Nature, Chemists Own, and more.Free membership to 28 by Sam Wood, an online health and fitness program.12 weeks paid parental leave.Discounted private health insurance options through Australian Unity, AIA Health, or NIB.A supportive, values-driven work culture.Autonomy in your role, empowering success.Convenient head office location near public transport and amenities.Career growth opportunities across divisions within DBG Health.Option to purchase additional leave or pay for vehicle costs via novated leasing.DBG Health is committed to an inclusive, safe, and accessible workplace. We are an equal-opportunity employer welcoming applications from all backgrounds, genders, orientations, abilities, and neurodiversities. We aim to reflect the communities we serve in our workforce. #J-18808-Ljbffr