Job Title

Select how often (in days) to receive an alert:Technical Specialist - Cloud and Data CentreTechnical Specialist Cloud and Data CentreAt Optus, we dont sit back and let the future happen to us - were out there making it. By expanding into new technology and relentlessly improving every day, were creating a better tomorrow for all Australians.We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.In your role, you will play an integral role in maintaining the Technical Services Catalogue (TSC) along with associated technologies and infrastructure. Developing and driving adoption of standards, tools and technologies for deployment and support teams are crucial to the success of this role. You will facilitate the delivery of Managed Services and support solutions comprising Cloud and Data Center platforms to Optus Enterprise and Government customers, including incident management, problem management, change planning and control, as well as disaster recovery.* We will only be considering Australian Citizens and Permanent Residents for this role*Your Day-to-Day:Help us keep our critical infrastructure and customer systems running smoothly by ensuring important issues get the attention they need.Play a key role in keeping our customers happy by communicating clearly, sharing your knowledge, and responding promptly.Contribute to our journey in supporting cutting-edge cloud computing, backup, and on-site technologies within our next-generation data centres.Learn and work within a structured environment that follows standard IT service management practices (based on ITIL principles).While certifications from major vendors or systems (like Windows, VMware, & Linux) are a plus, they''re not mandatory we value your potential to learn and grow!Act as an escalation point for more complex cloud computing and data centre issues that Tier 1 teams may encounter.This role operates between 7 am and 7 pm, Monday to Friday, with shifts provided at least four weeks in advance. There may be occasional after-hours work for planned changes, and you''ll have opportunities to earn ''on call'' allowances and overtime.What We''re Looking For:Enthusiasm for technology and eagerness to learn.Strong problem-solving skills and a proactive approach.Excellent communication and interpersonal abilities.Willingness to learn and contribute to a team environment.Ability to follow processes and guidelines.A genuine interest in the world of network operations and data centres.Whats in it for you?Accessible employer with wheelchair access.Inclusive paid parental leave, up to 16 weeks for the primary caregiver.Access to resources, webinars, and support via the Parents at Work portal.25% monthly service discount and an $80 monthly bill rebate, plus additional benefits at over 400 retailers nationwide.Opportunity to connect at work through employee-led volunteer groups such as Culture Connect, Elevate Women, Disability Network, and others.Vibrant campus life with facilities including restaurants, cafes, a gym, GP, and post office.Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon shifts.Ready to take the first step in your tech career? Apply now!At Optus, we value diversity and are committed to inclusive recruitment processes. If you require adjustments or accessibility support, please contact AccessibleRecruitment@optus.com.au or call 1800 309 170. We will respond within 48 hours. For more on our diversity and inclusion initiatives, visit #J-18808-Ljbffr