Job Title

Are you actively looking for a new opportunity? Or just checking the market? Well you might just be in the right place!Were looking for aSenior Capital Collections Specialist our global team. Y ou will be pivotal in managing complex recovery cases, driving strategic initiatives, and ensuring strict regulatory compliance. Beyond the numbers, you will also engage with our merchants, requiring a blend of strategic thinking and empathetic communication.If you are a driven professional who excels at navigating challenging negotiations, implementing operational improvements, and maintaining compliance, while building positive customer relationships, we invite you to shape the future of Lightspeed Capital!What youll be doing:Demonstrate compassion and empathy for our customers by understanding their situations, needs, and offering solutions.Performing outbound communications (calls and emails) to manage at-risk capital advance accounts and negotiate viable repayment plans, exploring all available financial resources to determine the best possible arrangements.Capability to identify daily data, to detect trends and potential issues in collections, providing insights and recommendations to improve recovery efforts and address challengesPartnering with internal teams such as Product, Underwriting, Eligibility, and Compliance to drive solutions and provide regular reporting on portfolio trends.Ensuring all recovery activities adhere to relevant laws, regulations, and internal policies, mitigating risk.Leveraging data analytics to identify trends and inform strategic recovery initiatives.Offering recommendations for process improvements to enhance recovery efficiency and minimize risk.Maintaining in-depth knowledge of Lightspeed Capital products, Payments, and Billing systems to support internal teams.Providing insights on recovery policies and playbooks to standardize processes and ensure consistent compliance.What you need to bring:Were a team of 5 people located in North America and Asia Pacific. If you enjoy the art of negotiation, take pride in your ability to communicate well with others and are familiar with accounting practices, then this is the job for you!We''re looking for an experienced candidate who has experience with the following:Must have 3-5 years experience in collections or a target-driven call centre environmentExperience doing collections for a financial institution (i.e. bank, credit card company etc.)Strong communication skills, both written and verbal.Ability to work autonomously & efficiently in a results driven environment.Experience within the fintech or e-commerce industry is an asset.Experience with data reporting tools such as Looker or BigQuery would be advantageous.We know that people are more than whats on their CV. If youre unsure that you have the right profile for the role... hit the Apply button and give it a try!Whats in it for you?Come live the Lightspeed experience...Ability to do your job in a truly flexible environment;Genuine career opportunities in a company thats creating new jobs everyday;Work in a team big enough for growth but lean enough to make a real impact. and enjoy a range of benefits thatll keep you happy, healthy and (not) hungry:Lightspeed share scheme (we are all owners)Unlimited paid time off policyWork remotely from anywhere in the world for up to 60 days per yearHealth and wellness benefit of $500 per yearMental health online platform and counselling & coaching servicesPaid leave and assistance for new parentsDog friendly environment II REMOVE IF BRISBANE IIIncredible snack bar filled with a variety of snacks & drinks, to keep you going throughout the dayII MELBOURNE ONLY IIWeekly catered lunches for the entire office II MELBOURNE ONLY IIDedicated Wellness Room for your physical and mental health needs, during working hours II MELBOURNE ONLY IIExciting events hosted regularly by our Melbourne Culture Club II MELBOURNE ONLY IIAwesome office space located in Southbank, VIC II MELBOURNE ONLY IIRooftop with dining space and BBQ facilitiesII SYDNEY ONLY IISelf-service cafe-style kitchen and fully stocked fridge, pantry & bar II SYDNEY ONLY IIWeekly catered lunches for the entire office II SYDNEY ONLY IIExciting events hosted regularly by our Sydney Culture Club II SYDNEY ONLY IIBrand new office space located in Redfern, NSW II SYDNEY ONLY IIPlease note that we ask applicants to disclose any criminal convictions, and we conduct criminal record checks as part of our hiring process for this role.To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.Lightspeed is a proud equal opportunity employer and we are committed tocreating an inclusive and barrier-free workplace. Lightspeed welcomes andencourages applications from people with disabilities. Accommodations areavailable on request for candidates taking part in all aspects of theselection process.Where to from here?Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place youre proud to come to every day. For a glimpse into our world check out our career page here .Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreals gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.Who we are:Powering the businesses that are the backbone of the global economy, Lightspeed''s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.Founded in Montral, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.Accepted file types: pdf, doc, docx, txt, rtfEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfLinkedIn ProfileHow did you hear about this job? *When are you free to start? *What are your salary expectations? *Are you legally eligible to work in the country where this role is advertised and if so, do you require now or in the future visa sponsorship from the Company in order to remain legally eligible to work in this country? * Select...Do you have any past or pending criminal convictions? If so, please list below.By submitting your application, you are providing your consent for us to conduct a criminal record check; and any offer of employment will be conditional on a satisfactory result.Do you or any immediate family member, including spouse/partner or dependent children, currently have any financial or personal interests that could potentially conflict with your responsibilities and duties within Lightspeed? This includes, but is not limited to, ownership of stock, employment, consultancy, or any other relationship with entities that may be in competition or have a business relationship with Lightspeed. Please provide details.Please use this field if youd like to share your pronouns with us... #J-18808-Ljbffr