Job Title

Help shape the future as a Dispute Resolution Specialist.Join the largest general insurance group in Australia and Aotearoa New Zealand. Were a top-tier ASX-listed company committed to making the world a safer place by building a stronger, more resilient business and supporting our iconic insurance brands.Your RoleAre you passionate about resolving disputes and helping people navigate challenges?Kickstart your career as a Dispute Resolution Specialist with IAG! This role is ideal for launching your legal career and gaining practical experience in dispute resolution.Youll be part of a dynamic team dedicated to fostering a culture of excellence. Your role will involve guiding customers and stakeholders toward fair and balanced resolutions, ensuring positive outcomes. We offer a supportive work environment with extensive training and development opportunities to help you succeed.Positions are available in IAGs Internal Dispute Resolution (IDR) and External Dispute Resolution (EDR) teams, and we welcome candidates from all major cities.We provide all necessary tools and training from day one. Multiple 12-month contract roles are available, both full-time and part-time (3 days per week). We offer flexible work arrangements combining remote and in-office work.What Youll Be DoingApplying legal knowledge to interpret insurance policies and resolve disputes, including preparing correspondence, complaint outcome letters, and dispute submissions for AFCA processesNegotiating with customers to resolve complaints fairly and efficiently, ensuring adherence to relevant laws and regulationsEngaging with customers and stakeholders, providing clear guidance and support, assessing complaints carefully, and communicating outcomes empatheticallyBuilding relationships with stakeholders and collaborating with a knowledgeable team to improve customer supportGaining real-world experience to utilize your legal knowledge and explore career advancement opportunitiesWhat Were Looking ForA foundational understanding or exposure to dispute resolution, legal principles, or insurance contractsno prior experience required, a willingness to learn is key!A Law Degree and/or mediation qualification or experience is a bonusA genuine desire to help people, with strong communication skills, critical thinking, and creative problem-solving abilitiesConfidence in attentive listening and clear expression, even in busy or complex situationsExcellent organizational and time management skills to handle tasks effectively in a dynamic environmentIf youre eager to make a meaningful impact, develop your skills through dedicated training, and be part of a collaborative team, wed love to hear from you!Applications close on Sunday 1 June 2025 at 23:59 AEDT.Joining IAG gives you access to numerous benefits:A supportive work environment with extensive training and mentorship opportunitiesFlexible work options including work from home with myFlexSuperannuation contributions of 13% as standard5 additional leave days per year (myLeave) on top of annual leaveActive employee networks and communitiesAward-winning recognition and reward programs*Employment eligibility criteria applyAbout UsAt IAG, you''ll find a world of career opportunities in a purpose-led environment focused on connection, belonging, and creating meaningful impact. We celebrate diverse viewpoints and are guided by Indigenous voices and community-led solutions that foster growth and positive change for our customers and employees.Were ready for you. Apply today. #J-18808-Ljbffr