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Join to apply for the Senior Customer Experience Officer role at City of Canning1 day ago Be among the first 25 applicantsJoin to apply for the Senior Customer Experience Officer role at City of CanningThis range is provided by City of Canning. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeA$78,628.00/yr - A$81,916.00/yrAre you an experienced customer service professional ready to take the next step in your career? Do you thrive in a fast-paced, people-focused environment?About the roleWere on the lookout for an enthusiastic and experienced Senior Customer Experience Officer to join our Leisure Team and deliver high-quality customer service to our community! In this exciting role, youll lead from the front and provide support in handling customer enquiries and ensuring exceptional service is delivered at Cannington and Riverton Leisureplex.From welcoming members with a smile to resolving queries and streamlining processes, no two days are the same. If youre up for a challenge and are ready to lead with energy, enthusiasm and heart, apply today!What youll be doingSupporting daily operations of the Leisureplex customer service team, including front desk duties, answering enquiries, resolving issues, and managing complaints effectively via multiple channels (phone, email, online and face-to-face)Overseeing staffing, rostering and timesheets to ensure appropriate staffing levels and a high standard of customer serviceProactively monitoring customer feedback and suggestions to identify areas for improvementOverseeing financial transactions, such as revenue collection, receipt reconciliation and bankingAssisting in implementing creative customer service initiatives that increase memberships, community awareness and participation at our LeisureplexesMaintaining retail and kiosk stock levels and managing casual facility hireManaging birthday party enquiries to ensure parties are booked and staffed appropriatelyWho were looking for:Exceptional customer service skills and commitment to ensuring a great customer experience!Extensive experience working in a highly collaborative and customer-focused environmentFront-line management experience and ability to lead others and positive team dynamicsExperience in managing enquiries from multiple channels (reception, phone, email, online, SMS)Excellent communication and interpersonal skills, and adept at building relationships and engaging stakeholdersProven ability to handle difficult situations with tact and professionalismStrong numeracy, organisational and multi-tasking skills, coupled with high attention to detailConfident and competent in Microsoft Office suite and Leisure Management softwareCurrent satisfactory National Police ClearanceWhy should I apply for this role?A permanent, full-time role in a thriving Tier-1 local government!Monthly rostered day off or ability to access a 9-Day fortnight$78,628.94 - $81,916.58 per annum + super (with a 4% increase to base salary in July 2025)We match super contributions to help you save for your future17.5% paid Annual Leave Loading for when you take annual leaveAccess to a comprehensive wellbeing program and initiatives, including wellness seminars, discounted health insurance, flu vaccination and financial health checksFree confidential Employee Assistance Program for personal and professional supportGenuine commitment to learning and development.Membership to Cannington and Riverton Leisureplexes (gym, aquatics, sauna, group fitness).Impact the Community in a Big WayThe City of Canning aims to be a welcoming and thriving city, giving our people an opportunity to thrive through work that truly makes a difference! With a population of around 100,000 over 64 square km of land, we provide services to support and develop our community every day. We believe that engaging people with diverse backgrounds and all abilities will assist in delivering superior services to our community and are committed to the principles of equal opportunity for all.Ready to take your customer service career to new heights?To view the position description and complete an application, visit www.canning.wa.gov.au/jobs, select the position and click APPLY, attaching your Resume & Cover letter. You may also contact Sage Fiorenza, Team Leader Leisure Customer Experience, on 0403 351 993 for a confidential discussion.Applications are open until 5.00pm Friday 6 June 2025. We reserve the right to contact applicants and close the advertising period early.Seniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesGovernment Administration and Recreational FacilitiesReferrals increase your chances of interviewing at City of Canning by 2xSign in to set job alerts for Customer Service Officer roles.Perth, Western Australia, Australia 2 weeks agoPerth, Western Australia, Australia 1 year agoCustomer Service, Mishandled Baggage (Perth Airport)Perth Airport, Western Australia, Australia 2 weeks agoPerth, Western Australia, Australia 1 month agoCommBank Customer Service Branch Network - Central Metro AreaPerth, Western Australia, Australia 2 weeks agoBayswater, Western Australia, Australia 5 days agoPerth Airport, Western Australia, Australia 2 weeks agoBibra Lake, Western Australia, Australia 2 weeks agoCanning Vale, Western Australia, Australia 1 week agoCustomer Service Representative - Morley - PerthPerth, Western Australia, Australia 1 day agoGuest Experience Expert (Service Experience)Perth, Western Australia, Australia 1 week agoPerth Airport, Western Australia, Australia 4 days agoJoondalup, Western Australia, Australia 3 days agoBedford, Western Australia, Australia 2 weeks agoPerth, Western Australia, Australia 2 weeks agoNorth Perth, Western Australia, Australia 2 weeks agoPerth, Western Australia, Australia 5 days agoHerdsman, Western Australia, Australia 3 weeks agoBeckenham, Western Australia, Australia 1 week agoMelville, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 6 days agoPerth, Western Australia, Australia 1 day agoPerth, Western Australia, Australia 22 hours agoGuest Experience Expert Overnight (Front Office)Perth, Western Australia, Australia 1 week agoBedford, Western Australia, Australia 1 week agoPerth, Western Australia, Australia A$80,000.00-A$85,000.00 1 day agoBeckenham, Western Australia, Australia 2 weeks agoPerth, Western Australia, Australia 2 days agoPerth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia $80,000.00-$100,000.00 1 day agoCustomer Relationship Coordinator/Receptionist (Perth)St James, Western Australia, Australia 1 month agoMyaree, Western Australia, Australia 1 week agoOsborne Park, Western Australia, Australia 3 weeks agoPerth, Western Australia, Australia A$80,000.00-A$85,000.00 3 days agoWere unlocking community knowledge in a new way. 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