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Job Description - Group Reservations Coordinator (HOT0BN9R)Job Number:HOT0BN9RWork LocationsHilton Cairns, 34 Esplanade, PO Box 1114, Cairns 4870A Groups Reservations Coordinator will serve as the main contact for group reservations for both Hilton Cairns and Doubletree by Hilton Cairns. The role requires offering excellent service and influencing guests'' decisions to stay at the property.What will I be doing?As a Groups Coordinator, you will be the first point of contact for group reservations within the hotel. Your responsibilities include providing excellent customer service, presenting options, and offering solutions to meet guest and customer needs. Key tasks include:Converting inquiries into contracted business promptlyResponding positively to sales inquiries to develop future leadsIdentifying potential sales opportunitiesResponding professionally to all customers, ensuring reservations are accurate and meet guest expectationsProviding prompt, efficient service while maintaining hotel brand standardsWhat are we looking for?A Groups Coordinator at Hilton should embody professionalism, excellent communication, and organizational skills. The ideal candidate will:Have a highly professional telephone manner and excellent communication skillsPossess outstanding administrative and organizational skillsPreferred qualifications and experience include:Previous experience in a Group Reservations environmentTertiary qualifications or a collegiate-level degreeWhat will it be like to work for Hilton?Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has provided exceptional service, amenities, and value to travelers worldwide. Our vision is "to fill the earth with the light and warmth of hospitality," inspiring us to create remarkable experiences every day. Our team members are at the heart of this mission, delivering exceptional guest experiences across our global brands. #J-18808-Ljbffr