Job Title

It starts here. With Bendigo Bank and you.Weve never been just a bank. Just like you should never be just an employee. Were united in our belief that in banking, better can be bigger, and together were making it happen.Your role as a Customer Advisor puts you in the driver''s seat of our service delivery, giving you the autonomy to do what you do best - helping customers achieve their banking goals.Whether youre assisting customers with transactions, educating them about our online platforms, or recommending products and services that best suit their needs, youll value how it feels to make a difference in peoples lives.In this dynamic and high-impact role, youll make your mark by:Exploring customers needs through in-depth conversations to help them achieve their financial goals and partnering with different specialists within the branchSupporting our customers with their digital literacy and online banking needs as we continue to innovate our offeringsBeing the face of the branch and customer service. Handle transactions, cash, queries, and paperwork, while keeping risk considerations at the forefrontEmbracing lifelong learning. Bring your brilliant mind, and well help you grow with on-the-job training and external development opportunitiesBuilding connections. Support our customers, give back, and make our communities better all while having fun!This is a fixed-term, part-time position located in Shepparton. The roster is 60 hours per fortnight, scheduled for Monday, Tuesday, Thursday & Friday 8:45 am 5:15 pm. The contract ends on 20/03/2026.What youll bring to the roleTo succeed, youll deliver exceptional customer service. Wed love you to have:Experience in customer service and achieving targetsStrong attention to detail for secure, accurate transactions with a risk mindsetConfidence in face-to-face and phone communication with customersEagerness to understand and communicate what makes our bank differentDrive for collaboration mateship is key for us to succeedExperience in banking and finance is a plus but not essentialWhy work with us?Make a big impact: Your work benefits customers and communities.Be more than a number: Join a valued, diverse team.Career growth & flexibility: Achieve your goals with our flexible policies and supportive environment.Youll also enjoy benefits like:Health and wellbeing support, including gym discounts, private health insurance, and Employee Assistance Program (EAP)Learning opportunities through BEN UWere making better, bigger. And well get there with you.If youre ready to be our next customer service expert, aim higher for your future. Apply now!Screening and interviews may start before the closing date.Please note: After submitting your application, you will receive an email to complete a Pymetrics online gaming assessment. Check your junk folder if not received within 30 minutes.We support diversity and inclusion. If you need adjustments during the application or interview process, please contact us.Learn more about our retail banking roles at this link.We commit to responding to all candidates, regardless of outcome. #J-18808-Ljbffr