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Join our team as a Customer Care Consultant!We are thrilled to announce an exciting opportunity for a passionate Customer Care Consultant to join our growing team in Newcastle NSW.This role will be a 7-month full-time contract, offering fantastic career development opportunities. It''s a great chance to start your long-term career with a Wesfarmers business.In this dynamic and fulfilling role, you will proactively seek solutions that benefit both our customers and our business. With the support of our management and team, you will enhance your customer service skills, address issues and escalations, and utilize your problem-solving abilities to achieve swift and effective outcomes.Some of Your Day-to-Day TasksDeliver friendly and efficient service to customers via phone calls, emails, and other business systemsPromptly action customer requests, take ownership of inquiries, and resolve issues within set timeframesAnalyze customer sales history to identify service needs and explore upsell opportunitiesInform customers about new products and services when applicableWhat You''ll Bring to the TeamExperience in a high-volume call center environment (preferred but not essential)A customer-focused and solutions-oriented mindset, with the ability to think creatively to achieve resultsExceptional customer service skills and the ability to work independently within a small teamProficiency in Microsoft and/or cloud-based CRM programsExcellent verbal and written communication skillsWhy Our Team Enjoys Being Part of BlackwoodsTo ensure our employees feel valued, supported, and celebrated, we offer a range of benefits, including:Team member discount card for Kmart, Bunnings, Target & OfficeworksContinuous career development to gain new skills and knowledgeA successful Refer-A-Friend program, earning up to $2,000 for each referral!Additional Wesfarmers discounts from over 300 corporate partnersFlexible working, with access to our All Can Flex program & more!Next StepsIf you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will contact suitable candidates as we receive them.As part of our recruitment process and commitment to safety, you will be required to undertake background checks, including a pre-employment medical assessment involving drug & alcohol testing.Blackwoods promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including Aboriginal and Torres Strait Islander communities, the LGBTQI+ community, and people with disabilities.Our StoryBlackwoods is Australias leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the worlds best brands. From the Sydney Harbour Bridge to local mechanics, we supply what our customers need when they need it, with unparalleled expertise and service from our passionate team.With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being part of the Wesfarmers group means endless opportunities to make a difference. Join us, and lets help more people build a better Australia. #J-18808-Ljbffr