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Join to apply for the Platform Support Engineer role at CFCJoin to apply for the Platform Support Engineer role at CFCWere currently looking for a Platform Support Engineer to join our Technology Team based in Melbourne. The successful candidate will have a strong foundation in application support and an eagerness to build deeper technical knowledge. Experience with complex business systems, and proven experience in troubleshooting and technical support is highly regarded.We are looking for an applicant that can work effectively in a team environment and has a true passion for customer success and experience.Responsibilities IncludeBe responsible for IT Infrastructure Services including escalating to a 3rd party where necessary.Help with planning and delivery of IT Infrastructure and Desktop Operation projects.Work either individually or part of a team to maintain, monitor & support on-premise and cloud infrastructure.Be a point of escalation for Level 1 and Level 2 Support.Following policies and procedures, as well as recommending improvements.Participate in planning efforts, recommending solutions.Provide out-of-hours support as agreed.About youYou are technically minded, with strong problem-solving skills and a natural curiosity to understand how systems work. You have excellent verbal and written communication skills, and your communication is always clear, calm, and empathetic, even under pressure. You are confident using and navigating software platforms, and quick to learn new tools. You have strong organisational skills, with the ability to manage competing priorities and follow through on tasks and are comfortable working independently and collaboratively in a team environment. Wed love to hear from you if you have:2-3 years experience in an IT support roleTechnical experience and/or knowledge of:Azure, Active Directory and O365Citrix & WVDMicrosoft Windows ServerVPN solutionsNetwork technologies and administrationPowerShellWhat we offerWe are proud winners of Top Insurance Employers 2022, 2023 and 2024 and 5-Star Diversity, Equity & Inclusion awards (Insurance Business Australia). All employees enjoy:Our Excellence Program encourages and rewards a culture of high-performing individuals and teamsYou Do You Day an annual additional leave today to do something that brings you joyCommitment-free social club, with monthly in-office catch ups and quarterly events to get to know your colleagues betterAnnual end of financial year and end of calendar year events, in addition to social club arrangementsOptional annual charity volunteering day, facilitated by us3 additional personal leave days per year for whatever you needFlexible public holidays to celebrate our diversity you can Swap 2 public holidays for a more culturally significant day to suit youApply to work remotely for up to 3 months per yearSeniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesInsuranceReferrals increase your chances of interviewing at CFC by 2xSign in to set job alerts for Support Engineer roles.Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia A$48.00-A$50.00 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia A$50,000.00-A$54,000.00 3 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 month agoBox Hill, Victoria, Australia A$27.00-A$30.00 1 month agoMelbourne, Victoria, Australia 5 months agoMelbourne, Victoria, Australia A$80,000.00-A$95,000.00 1 week agoMelbourne, Victoria, Australia A$120,000.00-A$150,000.00 1 week agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoRichmond, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoAssociate Energy Systems Technical Support EngineerMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 23 hours agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 2 hours agoMelbourne, Victoria, Australia 2 weeks agoDocklands, Victoria, Australia 1 week agoTechnical Support Engineer, Amazon Robotics Technical Support (ARTS)Melbourne, Victoria, Australia 2 days agoSenior Information Technology Support EngineerMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoResidential Battery Technical Support EngineerMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMulgrave, Victoria, Australia 2 weeks agoPort Melbourne, Victoria, Australia 5 days agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr