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Front Office Supervisor - Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street MallJoin to apply for the Front Office Supervisor - Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street Mall role at IHG Hotels & ResortsFront Office Supervisor - Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street Mall1 day ago Be among the first 25 applicantsJoin to apply for the Front Office Supervisor - Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street Mall role at IHG Hotels & ResortsGet AI-powered advice on this job and more exclusive features.Front Office Supervisors Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street MallOne of Melbournes most iconic CBD arcades is fast transforming into a landmark retail and holiday destination. The redevelopment of "Melbourne Walk" Arcade will soon see IHGs first Australian dual-branded hotel project. Nestled in the heart of Melbourne''s vibrant CBD, this project combines the boutique charm of Hotel Indigo with the modern comfort of Holiday Inn, offering a unique blend of hospitality experiences across 452 rooms.Open the door into Hotel Indigo and guests can expect local character, modern design and warm, professional service with a vibrant and individual flavour, bringing the edgy laneway neighbourhood of Little Collins Street to life. Making the most of the retail haven, Holiday Inn will offer a modern, fresh and friendly stay for a wide variety of guests coming to enjoy the convenience and value they know and love from Holiday Inn, and all that Bourke Street Mall has to offer.As a Front Office Supervisor, youll be at the heart of the guest experience, supporting the smooth operation of the hotel with a strong presence in Front Office, supporting the Duty Manager. Youll oversee daily activity across the hotel front desks, respond confidently to guest needs, and take ownership to resolve any guest complaints. With a focus on service excellence and team collaboration, youll lead by example at Front Desk empowering staff, maintaining high standards, and ensuring every guest feels welcomed, valued, and at home.A little taste of your day-to-dayEvery day is different, but as part of the pre-opening team, you will play a key role in ensuring these new hotels are ready to welcome their first guests, including:Assisting with the creation and implementation of standard operating procedures (SOPs) for the front office departmentGreet all guests warmly on arrival and throughout their stay, offering friendly and helpful service at every opportunityEnsure the front office team delivers a great service, professional attention and personal recognitionRespond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfactionCollaborate with other departments to ensure a cohesive guest experienceStep up to support the Manager on Duty whilst on shift.What We Need From YouExceptional communication skills ability to build rapport with guests quicklyStrong knowledge of Melbourne, able to provide personalised recommendations and tell the incredible stories of our neighbourhood.Ability to multi-task in a busy, fast-paced environment.Previous experience working in Hotel Front Office role.A positive and proactive attitudeA passion for delivering exceptional guest experiencesOngoing availability to work rostered across 7 days a week including mornings, afternoons, evenings, weekends and public holidaysFull working rights in Australia without restrictions.What You Can Expect From UsNot only will you benefit from a truly unique and career-defining opportunity as part of this exciting hotel opening, but youll receive a competitive salary that rewards all your hard work and a wide range of benefits designed to help you live your best work life including, impressive room discounts and some of the best training in the business.Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.So, join us and youll become part of our ever-growing global family.Don''t quite meet every single requirement, but still believe you''d be a great fit for the job? We''ll never know unless you hit the ''Apply'' button. Start your journey with us today.Don''t quite meet every single requirement, but still believe you''d be a great fit for the job? We''ll never know unless you hit the ''Apply'' button. Start your journey with us today.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesHospitalityReferrals increase your chances of interviewing at IHG Hotels & Resorts by 2xGet notified about new Front Office Supervisor jobs in Melbourne, Victoria, Australia.Melbourne Airport, Victoria, Australia 4 days agoScoresby, Victoria, Australia A$70,000.00-A$75,000.00 3 days agoSorrento, Victoria, Australia 2 weeks agoMill Park, Victoria, Australia 2 weeks agoFrankston, Victoria, Australia 6 days agoBayswater, Victoria, Australia 2 days agoSouth Morang, Victoria, Australia 2 weeks agoCarrum Downs, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 days agoChadstone, Victoria, Australia 1 month agoFront Office Manager | Full time |Intercontinental Melbourne the RialtoMelbourne, Victoria, Australia 2 months agoFront Office Duty Manager | Relocate to Gold CoastMelbourne, Victoria, Australia A$75,000.00-A$75,000.00 1 week agoMelbourne, Victoria, Australia 3 days agoManager or Senior Manager - Stamp Duty SpecialistMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 days agoWere unlocking community knowledge in a new way. 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