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Join us to apply for the Customer Engagement Lead role at New Horizons Enterprises Limited. At New Horizons, we are passionate about creating a unified organization where our teams work seamlessly together to deliver exceptional outcomes. Whats in It for You? Professional Development: Opportunities for continuous learning and career growth. Supportive Team Environment: Work with a collaborative and motivated team. Innovative Culture: Be part of a forward-thinking organization that values creativity and innovation. Flexible Work Arrangements: Enjoy a balance between work and personal life. Community Engagement: Make a positive impact in the local community. Diverse and Inclusive Workplace: Work in an environment that values diversity and inclusion. Why Join New Horizons? Were committed to creating a workplace that supports your growth, work-life balance, and overall well-being. Heres what youll enjoy: Salary Packaging: Up to $15,900 annually, maximizing your take-home pay. Entertainment Allowance: An additional $2,650 annually for dining, holidays, and more. Monthly Rostered Days Off (RDOs): Prioritize self-care with a three-day weekend every month! Clinical Supervision & Peer Support: A collaborative environment to thrive professionally. Development Opportunities: Build your skills through internal and external training. The Opportunity We seek a dynamic and experienced Program and Experience Lead to support regional functions such as Rostering and Allocations, Workforce Planning, HR, Risk, and IT, with Service Delivery. This role ensures efficiency and collaboration with both customers and staff, facilitating positive relationships between our head office teams and frontline employees. Your Role Will Involve Leading frontline teams, ensuring clear communication and shared goals. Identifying skill gaps for capability uplift programs. Aligning rosters with operational demands to prevent conflicts. Addressing staffing challenges to meet business needs. Mentoring teams, ensuring policy compliance. Supervising staff and volunteers on complex tasks. Implementing procurement and finance policies smoothly. Balancing budget and resource needs. Building strong networks with stakeholders. Coordinating service delivery with corporate initiatives. Collaborating with corporate services such as Finance, IT, and WHS. Managing cross-functional challenges. Ensuring compliance with legislation and standards. Leading quality improvement initiatives. Compiling accurate reports on service delivery and compliance. Minimum Qualifications and Experience A relevant degree or equivalent experience in business, human services, or a related field. Experience leading cross-functional teams and managing operational alignment between corporate and service functions. Ability to work autonomously, exercising judgment in problem-solving and decision-making. Familiarity with legislation, compliance, and quality standards relevant to service delivery and corporate operations. Pre-employment Checks National Disability Insurance Scheme Worker Check Working with Children Check (or equivalent) National Police Background Check If this sounds like you, please apply directly. #J-18808-Ljbffr