Job Title

CompanyITL AustraliaRequisition ID132451BRAbout Infosys:Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Role : Portfolio ManagerLocation : Sydney, AustraliaSalary Range :AUD 162,291 - 185,667 (Annual Gross)Please Note: The above salary range is only indicative and may be subject to suitable enhancements, based on internal company processes.Roles and Responsibilities:Overall accountable for Client Service Delivery for the assigned PortfolioRelationship management with customer Head of and ASMManagement and SLA ReportingDevelop and enhance a deep domain understanding of the PortfolioShare learning with rest of the Portfolio and the teamClient Satisfaction IndexEmployee Satisfaction IndexRelationship MappingSLA and Metrics ComplianceInternal IS Systems AccuracyLevel of Domain understanding of the PortfolioInnovative value addition to the clientRequired Qualifications:Bachelors degree or foreign equivalent required from an accredited institutionAt least 15 years of Information Technology experienceAt least 5 years of experience in directing and driving large portfoliosAdditional Skills:Strong LeadershipStrategic ThinkingCoordinating & DirectingProficiency in CommunicationQuality, Risk, and Scope ManagementContinuous process improvementCustomer Satisfaction Measurement techniquesBuilding and measuring the key performance indicatorsChange ManagementInfluencing & NegotiatingKnowledge and preferably working experience of Cloud services, Private CloudsPMP / Prince 2 / Agile certified professionalExperience and desire to work in a Global delivery environmentAustralia Citizen or Permanent ResidentAt Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer. #J-18808-Ljbffr