Job Title

***** Based in Gladstone *****Your role within Housing and Homelessness Services will support the department to deliver housing and homelessness services through Housing Service Centres. The work you will do helps someone every day, and that means the world to us.Service Delivery, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups.As the Senior Service Centre Manager, you will manage functional teams delivering housing intake and assessment, tenancy management and property management advice and services directly to customers over the front counter, by telephone, correspondence, in the field and through outreach services in the community.We are looking to find the person best suited for the role and will be considering your knowledge, skills, experience, potential for development and future contribution to the department as well as your personal qualities and how they contribute to our department''s equity and diversity objectives which aim to build a workforce that reflects the Queensland community.The Skills You Will Need Include Being Able ToActively work to understand customers and stakeholders, encouraging a strong customer-focus and build understanding perspectives within the team.Have a balanced approach to managing conflicting demands and assist the team to adapt to a changing environment.Build networks with peers and work collaboratively with others.Demonstrate clear and concise written and verbal communication, modelling open communication by actively and attentively listening to others.Identify a broad range of development opportunities for team members and build a cohesive and supportive team environment.Apply sound business management skills in corporate governance areas, such as financial, contract and project management.What You Will Be DoingResource plan, resource management, application of financial and human resources delegations, workload management across teams to ensure appropriate and efficient service delivery, as well as monitoring, analysing and reporting on key performance indicators.Demonstrate leadership as a member of the Housing Service Centre management team and contribute to the corporate governance of the Housing Service Centre.Develop relationships with stakeholders to improve services for customers within the Housing Service Centre catchment area.Ensure community and other housing providers allocate properties to customers on the social housing register.Manage substantial maintenance and upgrade programs and budgets, undertaking debt reviews, reviewing appeal decisions and ensuring the quality of Ministerial and high-level briefs and correspondence in response to complaints or complex issues.Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations.Applications will remain current for 12 months.Occupational group Community Care #J-18808-Ljbffr