Job Title

Influence at C-suite level with direct access to the CEO and executive boardLead across eCommerce, retail, technology, and global logisticsShape and build scalable operations that support ambitious growth targetsAn innovative and digitally-led fashion retailer is seeking a General Manager or Chief Operating Officer (COO) to lead the business through its next phase of international expansion. This role offers the chance to drive strategic execution across global logistics, supply chain, customer experience, technology, retail, and omnichannel operations in a fast-paced, high-growth environment.An innovative and digitally-led fashion retailer is seeking a General Manager or Chief Operating Officer (COO) to lead the business through its next phase of international expansion. This role offers the chance to drive strategic execution across global logistics, supply chain, customer experience, technology, retail, and omnichannel operations in a fast-paced, high-growth environment. If youre an experienced operations executive with a track record in fashion eCommerce, global scale-ups, and cross-functional leadership, this is your opportunity to make a measurable impact.About the Role Reporting directly to the CEO and working as a key member of the executive team, the COO will ensure the business is operationally structured for scalability, speed, and customer excellence. With omnichannel expansion (including a flagship retail store) and growing global demand, the COO will align teams, systems, and partners to deliver best-in-class performance across all regions.Key Responsibilities Operational Strategy & LeadershipDevelop and execute operational strategies aligned with three-year business goalsLead cross-functional collaboration across operations, supply chain, technology, and customer experienceOwn and optimise cost-efficiency, fulfilment capability, and delivery performance across global marketsSupply Chain & LogisticsOversee the global supply chain network with a focus on cost, efficiency, and agilityLead the development of a new UK warehouse, including feasibility, planning, and integrationOptimise inventory, warehouse operations, and 3PL relationships to ensure seamless fulfilmentOmnichannel Integration & Retail ExpansionDrive omnichannel fulfilment strategies (e.g. ship-from-store, click-and-collect, returns)Ensure operational readiness for flagship retail store launchImplement solutions to unify customer experience across digital and physical touchpointsTechnology & AutomationPartner with the CTO to implement AI, automation, and data-led systems in warehouse and operationsImprove visibility across inventory, order flow, and customer service platformsCustomer Service & ExperienceLead the Customer Experience function to ensure fast, efficient, and proactive supportDevelop frameworks that scale internationally, aligning with local service expectationsPeople & Culture LeadershipMentor senior leaders across supply chain, ops, retail, and HRBuild organisational structures that support international growthChampion a performance-driven, collaborative, and inclusive workplace cultureFinancial & Commercial OversightLead operational budgeting, forecasting, and P&L managementUse data analytics to drive decisions, improve margins, and identify efficiency gainsEnsure compliance across labour, logistics, and operational riskWhat You BringSenior executive experience (COO, Operations Director, or equivalent) within fashion, retail, or DTC eCommerceExtensive background in pureplay fashion businesses, with a deep understanding of the operational requirements and pace of digital-first retail environmentsDemonstrated success in international logistics, 3PL management, and warehouse network planningProven ability to scale global operations in high-growth, digitally native fashion or lifestyle brandsStrong knowledge of omnichannel operations, with experience launching or integrating physical retail into a digital-led businessCommercial acumen with a strong track record of budget ownership, P&L management, and cost optimisationExperience embedding technology, automation, and AI-driven tools into operational workflowsStrong leadership skills with a focus on building high-performing, cross-functional teamsExcellent stakeholder communication, decision-making, and problem-solving capabilitiesA customer-first mindset with a passion for creating seamless and scalable experiencesWhy Youll Love ItJoin a fast-growing global fashion brand at a defining moment in its expansionInfluence at C-suite level with direct access to the CEO and executive boardLead across eCommerce, retail, technology, and global logisticsShape and build scalable operations that support ambitious growth targetsCompetitive salary package + opportunity to make lasting commercial impactReady to step into an executive role where your decisions drive global results?Apply now with your CV and a short summary of your experience leading international operations in fashion or eCommerce. Only shortlisted candidates will be contacted. #J-18808-Ljbffr